1. Recording can be set On/Off for each call. Note: Call recording may also be disabled in the Admin Settings Tab.Widget Options
  2. Call recording URL is stored on the Task record. It’s an MP3 file stored outside of Salesforce. Screen Shot 2016-07-09 at 3.34.12 PM
  3. If not already present, you should add the Call Recording field to the Activity History related list. Read here for more details.
  4. Recorded calls can be deleted from the Task object using the custom button “Delete” Screen Shot 2016-07-09 at 3.34.54 PM
  5. Calls can also be deleted in bulk by the admin under the FastCall Admin Settings / Telecom. This cannot be undone. Screen Shot 2016-07-09 at 3.35.25 PM