- Recording can be set On/Off for each call. Note: Call recording may also be disabled in the Admin Settings Tab.
- Call recording URL is stored on the Task record. It’s an MP3 file stored outside of Salesforce.
- If not already present, you should add the Call Recording field to the Activity History related list. Read here for more details.
- Recorded calls can be deleted from the Task object using the custom button “Delete”
- Calls can also be deleted in bulk by the admin under the FastCall Admin Settings / Telecom. This cannot be undone.