This is Fastcall’s release history & changelog, listing current and previous releases, including new features, improvements, and bug fixes for the different components of the Fastcall application suite.

It is aimed at a technical audience. To know more about Fastcall’s new features, from a product perspective, please check the Release Notes.

You can always find the latest stable version available for download, at the Fastcall listing in the Salesforce AppExchange. This is the recommended installation path for both new installations and upgrades.

Version 8.4.8 – April 15, 2024

Stories

  • [FC-9084] Data Model | Conversations – Higher level entity grouping calls & messages
  • [FC-9268] Data Model | Conversations – Text extract

Bugs fixed

  • [FC-9273] Call Routing | IVR & Inbound Routes – Rollover not working properly
  • [FC-9272] Call Routing | Missed call email notifications not sent when VM transcription fails
  • [FC-9271] Core | User status – Switched to offline after 1 missed call
  • [FC-9259] Softphone | Transfer – Missing hold button for supporting whisper during warm transfer

Version 8.4.6 – March 25, 2024

Stories

  • [FC-9205] Softphone | Transfer – Option for cold vs warm transfer

Bugs fixed

  • [FC-9245] Conversation Thread | Thread items disappear after loading the thread view
  • [FC-9250] Softphone | Internal Dialer – Call not ringing the far end
  • [FC-9248] Omnichannel | User Status – Sync is broken for logout
  • [FC-9222] Settings | Screen loading problems after adding a new tag
  • [FC-9244] Settings | Phone Number – Assigned IVR is not being saved onblur
  • [FC-9242] Settings | IVR – The toggle to disable is not working
  • [FC-9249] Voicemail | IVR & User – Transcription not working

Version 8.4.5 – March 5, 2024

Stories

  • [FC-9081] Omnichannel | Route calls via Omnichannel
  • [FC-9177] Omnichannel | User Status synchronization
  • [FC-9233] Softphone | Refresh after upgrade and/or Twilio account updates

Bugs fixed

  • [FC-9229] Core | Null pointer exception on getContext
  • [FC-9218] Internal Call | Various issues
  • [FC-9231] IVR | Queue already exists
  • [FC-9228] Settings | Fix country code
  • [FC-9232] SMS | Message insert failing after email forwarding
  • [FC-9235] Softphone | Issues when multiple tabs are “visible”
  • [FC-9230] Softphone | Use enableImprovedSignalingErrorPrecision flag

Version 8.4.4 – February 22, 2024

Stories

  • [FC-9054] Listen In | Add support for soft-phone

Bugs fixed

  • [FC-9219] Call Transfer | Handle transfer hold status errors properly
  • [FC-9206] Core | Null pointer exception logging call
  • [FC-9198] Inbound Simulring | Rings forever if calling person drops just after the intro message
  • [FC-9210] Mass Dialer | WhoId not populated on Task records
  • [FC-9180] Messaging | Fix display of media types other than images
  • [FC-9215] Softphone | Multiple tabs – Switching right after answering
  • [FC-9208] Softphone | User accepts softy call but then is busy
  • [FC-9194] UI Fix | Phone Number Table and Close task button
  • [FC-9216] User Status Logs | Duplicated logs when logging softphone status change

Version 8.4.2 – January 22, 2024

Bugs fixed

  • [FC-9184] Caller ID | Let system choose is enforced for thread messaging
  • [FC-9155] Internal Call | conflict between users
  • [FC-9148] Messaging | Mark as read – Various issues
  • [FC-9188] Operations | Do not update account metadata on upgrade
  • [FC-9147] Settings | Hide Goals section
  • [FC-9189] Settings | Managed objects – Check Custom permission set is updated

Version 8.4.0 – December 29, 2023

Stories

  • [FC-9125] Call Interactions | Enable reports, and package sample report
  • [FC-9040] Operations | Twilio connection for new & existing installs
  • [FC-8998] Settings | VoIP Settings – Misc. improvements
  • [FC-6834] WhatsApp | Send and receive text messages

Bugs fixed

  • [FC-9143] Call Logger | Testing mode toggle not updating in real-time
  • [FC-9130] Call Routing | Inbound Route with Simulring – Breaks when Listen-in is enabled
  • [FC-9129] Call Routing | Inbound Route with Simulring – Log Call screen stays stuck
  • [FC-9107] Settings | Business profile – Don’t show advanced settings until the form is submitted
  • [FC-9126] Settings | Groups – Improve handling of non-user members
  • [FC-9101] Settings | Messages – Previous data lost when adding tag
  • [FC-9139] Settings | Regulations – Progress breadcrumbs are missing colors
  • [FC-9146] Settings | Typos and UI fixes
  • [FC-9003] SMS | Error replacing SMS merge fields
  • [FC-9105] Softphone | Physical devices and Log Call not working properly
  • [FC-9142] Softphone | Record editor – Picklist option values
  • [FC-9140] Softphone | Search & Relate – Throwing an exception in some scenarios

Version 8.3.7 – December 6, 2023

Stories

  • [FC-8951] Call Logger | Convert to “Training Mode”
  • [FC-8709] Data Model | Call Interactions – Support the rest of IVRs and routings
  • [FC-9080] Data Model | Log Call Interactions for “participant left” events – Part 1
  • [FC-9095] Softphone | Show calls waiting even if offline
  • [FC-9094] Softphone | Transfer/conference UX changes

Bugs fixed

  • [FC-9018] Settings | Business profile – Show message on sandbox orgs
  • [FC-9120] Settings | Phone numbers – Error while provisioning new number
  • [FC-9052] Settings | Phone numbers – Remove active caller Id if not accessible any more

Version 8.3.6 – November 24, 2023

Stories

  • [FC-9043] Settings | Revamped landing page
  • [FC-8615] Settings | All lookup fields are now createable and navigable
  • [FC-9074] Softphone | Transfer – Update keypad to new version
  • [FC-8955] Subscriber API | Operation to update a user’s status

Bugs fixed

  • [FC-9090] Control Panel | Listen in settings should not be accessible to users
  • [FC-9103] Core | VoIP provider is cutting URLs and breaking the JSON Web Tokens
  • [FC-9104] Softphone | Fails silently when it can not initially connect to the RTN server
  • [FC-9089] Softphone | Transfer – Buttons disappear with Listen in when selecting a different User
  • [FC-9079] Softphone | Transfer – Conference on hold is using the wrong audio settings
  • [FC-9073] Softphone | UX fixes

Version 8.3.5 – November 7, 2023

Stories

  • [FC-8677] Listen In | Move settings to the Control Panel

Bugs fixed

  • [FC-8856] Listen In | Inbound calls with cold call transfer fails
  • [FC-8707] Listen In | Internal Call to Group fails
  • [FC-8855] Listen In | IVR Call Transfer RR fails
  • [FC-9019] Listen In | Support for User Inbound
  • [FC-9021] Settings | Phone not visible but it should
  • [FC-9053] Softphone | Concurrent calls & call on-hold

Version 8.3.4 – October 23, 2023

Stories

  • [FC-6195] Data Model | Log configuration used when placing or receiving a call
  • [FC-8962] Salesforce Dashboard | Provide higher level dashboard showing relevant metrics
  • [FC-9013] Settings | Managed objects – Block parent record updates by default
  • [FC-9007] Softphone | Remove labels from footer buttons

Bugs fixed

  • [FC-8996] Control Panel | Viewport issues on smaller screens
  • [FC-9042] Data Model | Outbound – Hanging while ringing results in duplicate Task records
  • [FC-8906] Inbound | Pop-up – Round Robin info is wrong
  • [FC-9038] Message broadcasting service fails
  • [FC-9026] Settings | Training – Typo
  • [FC-9028] Softphone | Call logging is waiting till fixed max timeout
  • [FC-8772] Softphone | IVR VM message not shown by the softphone in real time
  • [FC-9045] Softphone | Wrong status
  • [FC-9046] Recording audio player throws error on calls to custom object

Version 8.3.2 – October 5, 2023

Stories

  • [FC-8961] Settings | Phone numbers – Improve messaging

Bugs fixed

  • [FC-9015] Control Panel | Filter out old in-progress bogus calls
  • [FC-9012] Hebrew locale not supported, gives error when entering phone settings
  • [FC-9014] Inbound | Status completed – Issue with Busy
  • [FC-9010] Interactions Component | Formatting issue
  • [FC-8983] Settings | Tag ‘Fastcall Example’ is repeated
  • [FC-9023] Softphone | Choppy audio on MacOS Sonoma
  • [FC-8971] Softphone | Do not enable OpenCTI unless the user already completed the wizard

Version 8.3.1 – September 27, 2023

Bugs fixed

  • [FC-9005] Softphone | Infinite ringing when calling party cancelled during intro message
  • [FC-9008] Softphone | Transfer – Cancel leaves blank screen

Version 8.3.0 – September 21, 2023

Stories

  • [FC-7930] A2P 10DLC | Enable the registration of Brands, Campaigns and Messaging Services
  • [FC-8953] Mass Dialer | Add lookup from DLI to Call/SMS
  • [FC-8927] Softphone | Update footer button group and misc improvements for the softphone call transfer

Bugs fixed

  • [FC-8984] Call transfer + Kick Target to Custom Phone
  • [FC-8993] Footer buttons are missing when transferred to a Salesforce User
  • [FC-9001] Mass Dialer | Order by column doesn’t work – 2
  • [FC-9006] Softphone | Dialpad missing on 3-way calls
  • [FC-8986] Softphone | Null pointer exception on end call
  • [FC-8982] Settings | Call Recording – Disclosure message pickup is broken
  • [FC-8988] UI fix | Add style to the top bar

Version 8.2.8 – September 8, 2023

Stories

  • [FC-8941] Assign new phone numbers to existing A2P 10DLC campaign
  • [FC-8968] Control Panel | Provide high level metrics
  • [FC-8975] ECI | Include new permission sets in the config
  • [FC-8956] Roles | Add new Manager role
  • [FC-8985] Softphone | Infinite ringing corner case
  • [FC-8944] Softphone | Migrate footer button group to React

Bugs fixed

  • [FC-8969] Call Transfer | If the target party doesn’t answer, it logs as a Missed call
  • [FC-8980] Data Model | Wait time is not being logged for softy-ring
  • [FC-8965] Email Notifications | Respect configuration when using the Fastcall Service
  • [FC-8948] Hold, Un-Hold + Warm Transfer | issue with Inbound/Outbound Calls
  • [FC-8850] Missed call status after X missed Calls
  • [FC-8976] Mass Dialer | Order By on column doesn’t work
  • [FC-8977] Settings | Phone numbers – Error getting Campaigns
  • [FC-8866] Settings | Phone Numbers – Error when loading Bundles section
  • [FC-8979] Settings | Recording disclosure – Doesn’t load existent Messages
  • [FC-8978] UI fix | Call transfer – Scroll is missing
  • [FC-8964] UI fix | Typo, and ‘Click Here’ link results in ‘Page not found’

Version 8.2.7 – August 18, 2023

Stories

  • FC-8675 | Fastcall Service | Deprecate Force.com Sites in favor of Fastcall Service
  • FC-8912 | Fastcall Service | Refresh RTN settings on VoIP settings or group assignment change

Bugs fixed

  • FC-8943 | Mass Dialer + Night Time Alert | When Cancel the Mass Dialer Stops
  • FC-8946 | Softphone | Ringing & auto-play configurations

Version 8.2.6 – August 9, 2023

Bugs fixed

  • [FC-8940] Data Model | Recording and Subject are missing

Version 8.2.5 – August 3, 2023

Stories

  • [FC-8385] Settings | Business Profile
  • [FC-7928] SHAKEN/STIR | Settings – Enable the creation of SecondaryBusinessProfile
  • [FC-7929] SHAKEN/STIR | Settings – Phone numbers migration & changes
  • [FC-5304] SMS | Support outbound MMS from widget with external URL
  • [FC-8926] Softphone | Call transfer – Add cancel button

Bugs fixed

  • [FC-8937] Inbound | Ringing call shown repeated
  • [FC-8928] Inbound | Ringtone keeps ringing
  • [FC-8929] IVR | Call Transfer (RR) – User switching back to available doesn’t ring
  • [FC-8934] Softphone | Answer & hang up buttons disappearing
  • [FC-8924] Softphone | Call transfer to Phone – Fails when target doesn’t answer
  • [FC-8925] Softphone | Call transfer to User – Fails randomly
  • [FC-8932] Softphone | “Member not found” message displayed
  • [FC-8939] Softphone | Transfering an inbound call ends the call
  • [FC-8936] Softy Ring | Answering call error

Version 8.2.3 – July 18, 2023

Bugs fixed

  • [FC-8903] Inbound Call | Being in the thread the Inbound Pop-Up is not showing up
  • [FC-8905] Interactions Component | Not visible in Production using Aura Locker Service
  • [FC-8911] Outbound | Ringtone continues playing while on outbound call
  • [FC-8904] Softphone | Notifications – Scroll is missing
  • [FC-8886] Thread View & Recent Interactions | Read state is inconsistent

Version 8.2.0 – July 5, 2023

Stories

  • [FC-8407] Core | Softy Ring
  • [FC-8875] Inbound Popup | Handle Full to Stacked transitions
  • [FC-8847] Softphone | Only show bell icon border if the notifications list is empty
  • [FC-8831] Softphone | Options for relating call to record
  • [FC-8781] Softphone | Provide more context for records
  • [FC-8864] Softy Ring | Add “softy ringtone” for call notifications
  • [FC-8895] Status Bar | Add small animation to top red bubbles

Bugs fixed

  • [FC-8861] Call Results | Not working for any object
  • [FC-8870] Default SMS Owner shows as required
  • [FC-8857] Inbound Call | Retake incoming queued calls after softphone reload
  • [FC-8868] Inbound Popup | Progress Bar should not start from zero if call was ringing
  • [FC-8901] Inbound | Softy-Ring – Ringing device
  • [FC-8898] IVR | Round Robin – Application error when all users are offline
  • [FC-8899] IVR | Round Robin – Routes to No Answer IVR instead of waiting in Queue
  • [FC-8887] Mass Dialer | Doesn’t work with Fastcall Service
  • [FC-8883] Mobile | UI fixes
  • [FC-8854] On-Hold | Subject is not consistent
  • [FC-8867] Search and Relate is not visible with Calls In Progress
  • [FC-8809] Settings | Clean “Params Holders” is throwing an exception
  • [FC-8660] Settings | Dual Channel recordings for IVR recordings
  • [FC-8874] Softphone Notifications | Add more spacing in between
  • [FC-8893] Softphone | The End Call button disappears
  • [FC-8896] Softphone | Polish the loading swirl
  • [FC-8891] Softphone | Status bar randomly disappears
  • [FC-8892] Softphone | Status bar stays stuck in loading state
  • [FC-8894] Softphone | Unify Top Icons
  • [FC-8873] Softy Ring | Caller drops during the intro message and the inbound popup gets stuck
  • [FC-8880] Softy Ring | No intro message or route from another no-answer drops the call
  • [FC-8882] Softy Ring | Offline to online transition not showing the ringing calls
  • [FC-8869] Softy Ring | Problem supporting multiple calls ringing at the same time
  • [FC-8872] UI fixes | Details in Search and Relate Section

Version 8.1.5 – May 17, 2023

Stories

  • [FC-8348] Option to not create Task for internal call (CDATA)
  • [FC-8815] Softphone | Add notification when a call goes from ringing to completed
  • [FC-8838] Twilio | Update JS SDK to v2.4.0

Bugs fixed

  • [FC-8834] Call Routing | Inbound Queues do not support IVR Flows
  • [FC-8845] Control Panel | Calls already in a given state do not show up
  • [FC-8823] Data Model | Changes to User Status Log
  • [FC-8783] ECI | Outbound calls made with mobile device create 2 recording
  • [FC-8798] Heroku | App exception leaves orphan connections
  • [FC-8828] IVR Flow | Create IVR in the Flow tab and is saved in the action tab
  • [FC-8822] Settings | Deprecate Agent Conference checkbox
  • [FC-8839] Settings | IVR – No Answer IVR can’t be created from the current IVR
  • [FC-8841] Settings | IVR – Call transfer to User is not redirecting to No Answer
  • [FC-8840] Settings | Let System Choose – Enable in Settings page
  • [FC-8758] SMS | PopUp – Takes a lot of time to disappear
  • [FC-8824] SMS | Is not requesting the Default SMS Owner
  • [FC-8769] SMS | SMS from Task – Should Relate to Record
  • [FC-8837] Softphone | Clicking on a record phone number sends another phone field to the softphone

Version 8.1.3 – May 4, 2023

Bugs fixed

  • [FC-8821] Call Routing | IVR Transfer to Queue – Stays forever if timeout is missing
  • [FC-8814] Inbound | Call transfer to Queue – Call drops some seconds after answering
  • [FC-8818] Settings | VoIP Settings – Refresh VoIP Settings should wait for job to terminate
  • [FC-8835] SMS | Conditional Caller Id is not working for SMS
  • [FC-8825] SMS | Notification – Error when clicking on popup

Version 8.1.2 – April 26, 2023

Bugs fixed

  • [FC-8817] Data Model | Duplicate Ids when upserting Connections
  • [FC-8821] IVR | Call Transfer – Round Robin with no Timeout stays in the Queue forever
  • [FC-8820] Softphone | User available but Softphone Status is stuck at Offline

Version 8.1.1 – April 21, 2023

Bugs fixed

  • [FC-8811] Call Transfer and Hold | Need to enable and disable to un-hold
  • [FC-8761] Data Model | Fix call times
  • [FC-8807] Settings | Certain sections do not load
  • [FC-8806] Shyft + Weiss | User status is set to available during a call (concurrent calls)
  • [FC-8810] Softphone | Moving to a different tab while on an un-hold call terminates the call
  • [FC-8795] Softphone | User Puts Call On Hold; Status is set to Available

Version 8.1.0 – April 6, 2023

Stories

  • [FC-8463] Interactions Component | Re-add filters (inbound, outbound, missed, etc.)
  • [FC-8774] SMS | Save message drafts
  • [FC-8775] SMS | Smaller inbound popup if call rings while writing SMS message

Bugs fixed

  • [FC-8805] IVR Call Transfer to Group – Calls disappear from the thread view once rendered
  • [FC-8797] Data Model | Issues with handling unexpected input
  • [FC-8777] ECI | Not working for Sales Cloud Unlimited licenses
  • [FC-8790] Improve notification escalation
  • [FC-8796] Name field doesn’t exist on Case
  • [FC-8779] VM Transcription | Null pointer exception when TranscriptionStatus=failed

Version 8.0.8 – March 31, 2023

Bugs fixed

  • [FC-8778] Direct user calls are not going to voicemail if max timeout is not set
  • [FC-8785] Settings | Set default voicemail timeout for all users to 60 seconds

Version 8.0.5 – March 25, 2023

Stories

  • [FC-8754] Inbound | Timer for answering calls
  • [FC-8739] SMS | Improvements for managing SMS to Groups

Bugs fixed

  • [FC-8755] Control Panel | Filter out garbage data
  • [FC-8756] ECI | Recording is not being uploaded to Salesforce
  • [FC-8757] Inbound Call | Answering very close to the end of ring time causes odd behaviour
  • [FC-8759] Inbound | IVR Call Transfer – Call doesn’t get forwarded to the No Answer IVR after timeout
  • [FC-8760] Inbound | IVR Call Transfer – Call drops after answering
  • [FC-8771] Softphone | Recent Calls – Too many rows

Version 8.0.2 – March 15, 2023

Stories

  • [FC-8733] Interactions View | Link to Task if available

Bugs fixed

  • [FC-8750] Inbound | Popup – Call data does not load
  • [FC-8728] Settings | Call Results – Can’t save with the first option selected
  • [FC-8743] Softphone | Call Logger – Call type view is broken
  • [FC-8744] Softphone | Inbound – Concurrent calls setting not being honored
  • [FC-8547] Softphone | On Hold – UI Fix in the Swap call bar
  • [FC-8753] Softphone | Present keypad before call connects

Version 8.0.0 – March 1, 2023

Stories

  • LOTS of changes and new features
  • The UX was completely revamped
  • It now uses Redux to manage the application state
  • Migrated from Angular to React as the base framework

Bugs fixed

  • LOTS of fixes

Version 7.7.2 – July 28, 2022

Stories

  • [FC-8412] Admin | Flows – Sample Flow to automate SMS
  • [FC-8386] Admin | Reports – Create report for Inbound Routes
  • [FC-8391] Core | Display date times using the current user timezone and locale
  • [FC-8380] Remove “New” from Upgrade. Add “Beta” to newer complex settings
  • [FC-8367] Salesforce | Improve support for Enhanced Domains
  • [FC-8344] Settings | Groups – Add support for Extensions
  • [FC-8411] Settings | IVR Menu – Allow pointing to the same IVR on the Menu items
  • [FC-8423] Widget | Multimedia Settings – Adjust layout

Bugs fixed

  • [FC-8405] Call Recording | Recording channels and Agent channel not being populated
  • [FC-8395] In progress call remains with status “Ringing”
  • [FC-8420] Interactions Component | Review limits, lazy loading, and sharing rules
  • [FC-8431] New Group | Users added are not visible in the list
  • [FC-8233] Operations | Charge for recordings storage
  • [FC-8381] Settings | IVRs – Improve Play Directory
  • [FC-8410] Settings | IVRs – Menu fails to save silently when Timeout > 100
  • [FC-8430] UI fixes | Fastcall Settings and Dashboard
  • [FC-8401] Widget | Call Transfer – If no one answers the caller gets stuck in a conference
  • [FC-8403] Widget | Warm transfer – Recording only creates one channel

Version 7.6.8 – June 27, 2022

Stories

  • [FC-8234] Call Recordings | Build audio player component
  • [FC-8343] Notifications | Missed call email – Update the call recording URL
  • [FC-8102] Settings | User Status Improvements
  • [FC-5770] SMS | Opt out
  • [FC-8347] Widget | Call transfer – Option to cold transfer caller to IVR
  • [FC-8356] Widget | Call transfer – Put caller on hold before connecting to the transfer target
  • [FC-7818] Widget | Inbound – Add a separate, 3rd audio device for “ringing”

Bugs fixed

  • [FC-8352] Core | Call transfer – Purge old Params_Holder__c records
  • [FC-8387] Core | Pass the userId parameter when texting or calling from the SubscriberAPI
  • [FC-8333] Dashboard | Calls – UI fixes
  • [FC-8341] Dashboard | Users – Listen-in with my user
  • [FC-8393] Inbound | All calls are failing on certain orgs
  • [FC-8372] IVR | Call Transfer Round Robin Queue – 1st call ever is not ringing
  • [FC-8373] IVR | Play Directory & Message – Support Missed Call Owner: Queue
  • [FC-8383] SalesforceSummer ’22 | Fascall LWC not working due to new lightning restrictions
  • [FC-8369] Settings | Subscription – Error message
  • [FC-8394] UI fixes | Dial pad and interaction component
  • [FC-8392] User Panel, Groups & Dashboard | Update user’s status on real time, when displaying user statuses
  • [FC-8399] Widget | Call transfer – Caller id is not being passed
  • [FC-8397] Widget | Call transfer – Hardcoded ACD settings
  • [FC-8360] Widget | On-hold – Swap call finishes the call
  • [FC-8375] Widget | On-hold – Un-hold and call transfer
  • [FC-8389] Widget | Record editor – Error on Account lookup
  • [FC-8388] Widget | Warm transfer – Calls are not recorded
  • [FC-8400] Widget | Warm transfer – Show partial and global status updates
  • [FC-8376] Widget & Settings | Misc minor UI fixes

Version 7.6.4 – June 3, 2022

Stories

  • [FC-6589] Settings | Conditional Caller Id

Bugs fixed

  • [FC-8363] IVR | Not saving when selecting a Queue as missed call owner
  • [FC-8320] PostInstallation | Purge unused voice & SMS applications in the sub-account
  • [FC-8319] Settings | Phone Numbers – Delete the Twilio Voice & SMS applications after deleting a provisioned phone number
  • [FC-8338] Widget | Call Transfer – Application error
  • [FC-8307] Widget | Error message for suspended sub-account

Version 7.6.2 – April 29, 2022

Stories

  • [FC-8289] Salesforce | Reports – Recorded Messages and Groups
  • [FC-8291] Salesforce | Update page layouts for Fastcall custom objects

Bugs fixed

  • [FC-8285] Core | Pass Caller Id on Call Transfer
  • [FC-8276] Dashboard | Show selected status table button did nothing
  • [FC-8294] Dashboard | Status is not sorting correctly
  • [FC-8300] Fastcall Service | Dialog to prevent data loss is not showing up
  • [FC-8299] Manage Call Results | Fields Update
  • [FC-8309] Voicemail | Default Message is not reproducing

Version 7.6.0 – March 25, 2022

Stories

  • [FC-8243] Interactions Component | Show Call Results for call “events”
  • [FC-7748] Operations | Handle communication errors with Graylog
  • [FC-8238] Settings | Call Recordings – Automatically delete if older than N days
  • [FC-8035] Settings | ECI setup tweaks
  • [FC-8262] Settings | Listen In – Add warning

Bugs fixed

  • [FC-8283] Data Model | Call is logged but doesn’t show up in the interactions component
  • [FC-8277] Data Model | Call – Sync with Twilio button is broken
  • [FC-8245] Data Model | Lead conversion – Migrate SMS messages too
  • [FC-8246] Dial with FC | Exception – Call with no Call Id
  • [FC-8247] Dial with FC | Not working with Cases
  • [FC-8244] Interactions Component | Call “events” always say “you” called
  • [FC-8281] IVR | Call Transfer – Simulring not ringing group
  • [FC-8282] IVR | Call Transfer – Simulring ringing, but green icon doesn’t accept call
  • [FC-8278] IVR | Context Account is lost on chained IVR (call transfer?)
  • [FC-8252] Salesforce | Add “Human_Not_Detected__c” to permission sets
  • [FC-8253] Settings | Call Subject – Wrong time in the Task Subject
  • [FC-8255] Settings | IVRs – Validation not working for Menus
  • [FC-8272] Settings | Managed Objects – Enabling an object disables activities tracking & reporting
  • [FC-8288] Settings | Messages – Can’t assign recorded message to group
  • [FC-8280] Settings | Phone Numbers – Issue with CRUD form
  • [FC-8248] Settings | UI fixes – IVRs forms
  • [FC-8274] SMS | Error when opening or writing SMS message
  • [FC-8269] Widget | Call Transfer – UI fix
  • [FC-8287] Widget | Inbound routes simulring – Call is answered, but widget is broken
  • [FC-8279] Widget | Multiple tabs – Improve support for multiple tabs
  • [FC-8250] Widget | On hold – Un Hold and Call transfer
  • [FC-8275] Widget | Outbound – Calls starts, but UI doesn’t get updated
  • [FC-8270] Widget | Search & Relate – UI fix
  • [FC-8237] Widget | Related Record – Fix support for long names

Version 7.5.8 – February 18, 2022

Stories

  • [FC-8222] Data Model | Call – Remove ViewAll from Call__c
  • [FC-8231] Settings | Messages – Remove hard dependency on “ContentDistribution”

Bugs fixed

  • [FC-8225] IVR | Conditional Routing UI
  • [FC-8200] IVR | Round Robin Queue + ACD Ring Timeout
  • [FC-8076] Operations | Provisioning – Contact records not created
  • [FC-8240] Settings | Managed Objects – Issues with the custom Permission Set
  • [FC-8221] Settings | Subscription – Format usage costs
  • [FC-8228] Settings | Users – New User search shows only 100 results
  • [FC-8229] Widget | Call restriction – Error is visible
  • [FC-8227] Widget | Call transfer – Search not working
  • [FC-8230] Widget | Call transfer – Transfer to phone number fails sometimes
  • [FC-8198] Widget | Footer – Button group UI fix
  • [FC-8220] Widget | Record Editor – Hide if no upsertable Managed Objects

Version 7.5.6 – January 25, 2022

Stories

  • [FC-8094] Settings | Outbound call – User Status is Offline
  • [FC-8062] Spring ’22 | Develop compatibility with Lightning Web Security

Bugs fixed

  • [FC-8177] Call Confirmation | Wrong caller Id when call was accepted
  • [FC-8197] Data Model | Tasks – Issue with Access Activities permission
  • [FC-8195] HVS ECI | Channel selection & userChannel parameter
  • [FC-8175] Internal Call and On Hold | Wrong Status and Two results in the widget
  • [FC-8192] IVR | Conditional Routing + Create New Record
  • [FC-8199] Planned Calls | Lightning Component not showing up calls
  • [FC-8194] Settings | Inbound Routes – Text format
  • [FC-8219] Settings | User Status – Toggles are not working correctly
  • [FC-8196] Widget | Call Transfer – Scroll is broken
  • [FC-8130] Widget | Multiple tabs open while call in-progress, rare scenario
  • [FC-8191] Widget | VM drop – Message drop-down doesn’t allow vertical scroll

Version 7.5.4 – December 30, 2021

Stories

  • [FC-8055] Inbound | ACD Queue – Skip mobile phone voicemail
  • [FC-7964] IVR | Record Upsert
  • [FC-8158] Settings | Call Recording – Setting to enable/disable for Internal calls
  • [FC-7550] Settings | Messages – Record message with computer’s microphone
  • [FC-7865] Settings | Users panel – Improve/relax the release experience

Bugs fixed

  • [FC-8167] Data Model | Wrong Connection Attempt marked as Complete
  • [FC-8168] MMS | Inbound – Message with multiple media files
  • [FC-8176] MMS | Inbound – Salesforce Custom Notification fails due to missing body parameter
  • [FC-8148] Settings | ‘+ Add’ access is not working
  • [FC-8172] Settings | Build script failing – Landing page loading forever
  • [FC-8171] Settings | Groups – Can’t add non Fastcall Admin members
  • [FC-8153] SMS | SMS Message is linked to Lead, but Task is not
  • [FC-8121] Settings | SMS Templates – Assign sample templates to installing user
  • [FC-8147] Widget | Answering then terminating call immediately breaks the state
  • [FC-8170] Widget | Delayed User Status update creates a nasty loop
  • [FC-8125] Widget | Disconnect & reconnect – Dismiss message
  • [FC-8124] Widget | Handle expired Salesforce session
  • [FC-8145] Widget | Record editor – When using the dialpad to send an SMS to a unknown number
  • [FC-8159] Widget | Top Bar – Record doesn’t get updated

Version 7.5.2 – December 8, 2021

Stories

  • [FC-8154] Settings | IVR Menu – Remove limitation so one same IVR can be assigned to more than one menu option
  • [FC-8136] Settings | Support form – Tweaks

Bugs fixed

  • [FC-8150] IVR | ACD RR with no answer to ACD RR Queue
  • [FC-8144] On-Hold | State inconsistent when putting an incoming call on-hold while another call is in-progres
  • [FC-8122] Settings | Call Handling – Restrictions
  • [FC-8151] Settings | Dial with Fastcall – Button is duplicated
  • [FC-8140] Settings | Inbound Settings – Delay before switching user status
  • [FC-8127] Settings | Manage Call Results – List not updating when Tag changes
  • [FC-8108] Settings | Record editor layout – Fields not prepopulating values
  • [FC-8117] Settings | SMS Templates – Can’t select a User
  • [FC-8093] SMS | Concurrency issue when updating status
  • [FC-8137] SMS | Custom Notifications
  • [FC-8142] Widget | Lightning utility bar is not Updating correctly
  • [FC-8099] Widget | Record Editor – Floating buttons styles
  • [FC-8116] Widget | Record Editor – Unknown icon still shown after creating Lead
  • [FC-8114] Widget | Search and Relate – Shouldn’t show new record option
  • [FC-8143] Widget | Search and Relate – Shouldn’t show new record option – SMS Screen
  • [FC-8141] Widget | Second inbound call overlaps in pop-up stage
  • [FC-8133] Widget | Softphone Status – Getting stuck offline when a socket connection disconnects and reconnects
  • [FC-8129] Widget | SMS – Bubble notification is missing
  • [FC-8138] Widget | User Status – Remains in Busy state after call

Version 7.5.0 – November 17, 2021

Stories

  • [FC-8079] Settings | Managed Objects – Remove usage of packaged components
  • [FC-8109] SIP | Unlock Simulring
  • [FC-7859] SMS | UX changes

Bugs fixed

  • [FC-8048] Core | Support Twilio’s changes on verb for November 16
  • [FC-8085] Improve | Record Editor Search
  • [FC-8077] Interactions Thread | SMS is sent from the interaction component although it is disabled
  • [FC-8110] Post Installation | Error on Task lookup migration job for SMS records
  • [FC-8096] Real Time Notifications | Weird websocket disconnection with no event on client side
  • [FC-8034] Settings | Add quick access to Tags
  • [FC-8104] Settings | Devices – Can’t update SIP calling device
  • [FC-8066] Settings | TOS – Loading icon doesn’t disappear
  • [FC-8100] Settings | Users Panel – Address data Value too large
  • [FC-8112] Widget | Call Transfer – Heap size error
  • [FC-8115] Widget | Clean state between calls
  • [FC-8120] Widget | Dialpad – Calling using the dialpad does not populate record data
  • [FC-8111] Widget | Dialpad – Footer button not working
  • [FC-8105] Widget | Inbound to Softphone device is broken if SIP calling device selected for outbound
  • [FC-8059] Widget | Internal Call to Group – Close task is not working
  • [FC-8119] Widget | Record Editor – Editing a record does not populate current record
  • [FC-8113] Widget | Record Editor – Not populating Phone field for new Lead
  • [FC-8107] Widget | SIP calling device ring timeout doesn’t update the widget
  • [FC-8106] Widget | SIP device controlled from widget can’t close task
  • [FC-8023] Widget | Top bar is not Updating correctly with SMS

Version 7.4.8 – November 9, 2021

Stories

  • [FC-8054] Interactions Thread | Add SMS templates
  • [FC-8053] Interactions Thread | Integrate search & relate and record editor
  • [FC-8071] Interactions Thread | Lightning Component – Polish
  • [FC-8021] Settings | Tags – Add support for Call Results
  • [FC-7853] Settings | Managed Objects – Permissions
  • [FC-8067] Widget | Integrate new version of Search & Relate, and Record Editor

Bugs fixed

  • [FC-8078] Core | Exception getting details for failed call
  • [FC-8090] Custom Object | New Record Icon not consistent
  • [FC-8045] Data Model | Outbound Call and Call transfer
  • [FC-8017] Salesforce Mobile | Create New Lead/Contact (II)
  • [FC-8087] Search and Relate | After On-Hold, stays stuck
  • [FC-8088] Search and Relate | Is not updating
  • [FC-8089] Search and Relate | New Record
  • [FC-8080] Settings | Call Handling – Phone Number Search
  • [FC-8086] Settings | Managed Objects – Exception
  • [FC-8098] Settings | Users – Release user broken due to SMS templates
  • [FC-8101] Settings | Users – Release user not listing dependent artifacts
  • [FC-8092] Widget | Call transfer UI Fix
  • [FC-8095] Widget | Icons flickering on view change
  • [FC-8081] Widget | Real time notifications – Connectivity lost on network connection interruption
  • [FC-8060] Widget | Recent Calls – Picklist filter not working properly
  • [FC-8082] Widget | UI Fix and Buttons
  • [FC-8091] Widget | Width is not contained on its window

Version 7.4.3 – September 29, 2021

Stories

  • [FC-8032] Real Time Notifications | Improve websockets authentication
  • [FC-7817] Salesforce Mobile | Call & SMS – Quick actions using thread view
  • [FC-7997] Settings | Tags – Add for Messages
  • [FC-8042] Widget | Reset widget & finish call post-processing in the background
  • [FC-6114] Widget | SMS + Call – Threaded lightning component

Bugs fixed

  • [FC-8003] DevOps | Fix random issue in test methods
  • [FC-8047] HVS | ECI – Add code coverage for configuration change trigger
  • [FC-8057] Post Installation | Error on default SMS templates creation
  • [FC-8036] Post Installation | Task to Call migration – Fix upgrade job
  • [FC-8050] Salesforce Mobile | Interaction thread – iOS UI is broken
  • [FC-8041] Settings | Bundle detail and Missed Call Settings – UI fixes
  • [FC-8049] Settings | SMS templates – Fix duplicates in default templates
  • [FC-8033] Settings | UI fixes – Template list, Assigned templates, Terms and Conditions, etc.
  • [FC-8058] Widget | On hold – Enqueue the task closing step waiting until timeout

Version 7.4.1 – August 31, 2021

Stories

  • [FC-8002] Fastcall Service | Deploy latest changes to Heroku
  • [FC-7963] IVR | Conditional Routing
  • [FC-7969] Reports | Polish & package
  • [FC-7999] Settings | Add TOS page
  • [FC-7847] SMS | Templates – Add tags
  • [FC-7988] SMS | Templates – Add to the package
  • [FC-7852] Widget | Call Quality Feedback

Bugs fixed

  • [FC-8027] HVS | Regression due to fix on Mobile – Sales cadence doesn’t advance if called party doesn’t answer
  • [FC-8026] IVR | Conditional Routing UI
  • [FC-8007] On-Hold | Recording – Stops after call is put on hold
  • [FC-8025] Operations | Case confirmation email is not working
  • [FC-7996] Salesforce Mobile | Create New Lead/Contact
  • [FC-8006] Salesforce Mobile | Initiate call – Quick action doesn’t work
  • [FC-8029] Settings | Protect sensitive data on Ajax exchanges
  • [FC-8024] Settings | Task fields – ‘+’ icon is missing
  • [FC-8012] SMS | Null pointer exception on inbound notification
  • [FC-8022] Widget | Call Feedback list
  • [FC-7993] Widget | Internal calls – Two subjects are visible

Version 7.3.9 – July 27, 2021

Stories

  • [FC-8002] Fastcall Service | Deploy latest changes to Heroku
  • [FC-7998] Settings | Clean up artifacts

Bugs fixed

  • [FC-8008] Settings | Task fields – Scrolling issue

Version 7.3.7 – July 27, 2021

Stories

  • [FC-7987] Data Model | Delete custom links on Task
  • [FC-7960] SMS | Package SMS process builder

Bugs fixed

  • [FC-7957] Dial by List | Widget – Notifications format is broken
  • [FC-7956] IVR | Round Robin – Wrong status on Call log
  • [FC-7970] Mass Dialer | SMS – Error when using SMS Template
  • [FC-7983] Settings | Blocked Phone Numbers – Error when adding new phone
  • [FC-7945] Settings | IVRs – Required Fields should validate when saving, not before
  • [FC-7973] Widget | Link with Opportunity – Cache issue
  • [FC-7958] Widget | New SMS Template – Not redirecting
  • [FC-7968] Widget | Search & Relate – Records don’t show subject/name
  • [FC-7971] Widget | Opportunity – Cannot tell if there’s one selected

Version 7.3.3 – July 6, 2021

Bugs fixed

  • [FC-7982] Core | Call Receivers – Issue on inbound routing

Version 7.3.2 – June 21, 2021

Stories

  • [FC-7942] Commons | Updates to DMLController and QueryBuilder
  • [FC-7116] Inbound | SMS or push notification – for a ringing inbound call to a mobile
  • [FC-7943] JS to TS | Convert record-editor.controller and search-and-relate-record.controller
  • [FC-7937] Settings | IVR Call Transfer – Route to Record Owner – No Owner IVR
  • [FC-7854] Settings | Managed Objects – Search order

Bugs fixed

  • [FC-7944] Data Model | Inbound call – RRQ completed call remains in-progress
  • [FC-7951] IVR | Round Robin Queue
  • [FC-7898] Internal Calls | Lead/contact Icons are visible when group is selected
  • [FC-7795] Listen-in | Delay when loading buttons
  • [FC-7908] Listen-in | Right panel not updating when someone leaves the call
  • [FC-7950] Mass Dialer | Antis Roofing & Service Appointments
  • [FC-7934] On hold + Un hold | Is creating a new call
  • [FC-7920] On-Hold & IVR Queue | Delete unused Queues
  • [FC-7925] On Hold | Call transfer shows error
  • [FC-7916] On Hold | Stays stuck after swapping calls
  • [FC-7923] On Hold | Top bar not updating when Listen in is enabled
  • [FC-7924] On hold | Unhold and Receive Inbound Call
  • [FC-7914] Phone Lookup Table | Unnecessary record update
  • [FC-7939] Provisioned number as call transfer phone blocks inbound SMS
  • [FC-7895] Random error in Test Methods
  • [FC-7947] Settings | FLS exception when updating phone number
  • [FC-7860] Settings | Table sorting – Sorting on name defaults to Z->A
  • [FC-7932] Subject + Call Result | with Automatic Call results
  • [FC-7952] SMS | Blocked number can still send inbound messages
  • [FC-7941] SMS | Thread item with no task associated is blocking thread deletion
  • [FC-7709] SMS | Mass dialer – Error: invalid To Phone
  • [FC-7915] SMS | Notification – Icon is missing for unknown phone number
  • [FC-7921] UI fix | Call quality Notification in Classic
  • [FC-7918] UI fix | ‘Leave the call’ button
  • [FC-7844] Un-Hold Call | Add swirl when is loading
  • [FC-7903] Widget | Dial by List – Icons delay
  • [FC-7940] Widget | Display Opportunities is disabled but still it’s visible
  • [FC-7868] Widget | Multiple tabs – Fix pending scenario
  • [FC-7948] Widget | Recent calls – Not updating in real time
  • [FC-7926] Widget | Search & Relate – Be consistent with previous view
  • [FC-7905] Widget | SMS top bar is not updating properly with internal call and call goals
  • [FC-7888] Widget | SMS Top bar not updating in real time
  • [FC-7938] Widget | Stuck on loading instead of showing a message when out of credit
  • [FC-7909] Widget | Top bar is getting stuck after calling a wrong phone number

Version 7.3.0 – May 26, 2021

Bugs fixed

  • [FC-7936] DevOps | Resource hash generation
  • [FC-7933] Force.com site configuration not loading in Summer ’21
  • [FC-7917] IVR | Call Transfer – RRQ calls are never connected after 50 queues are created in Twilio

Version 7.2.6 – May 6, 2021

Stories

  • [FC-7815] IVR | Voicemail – Voicemail__c owned by the related record owner
  • [FC-7798] Widget & Data Model | Call Quality Indicator – Log quality errors

Bugs fixed

  • [FC-7758] Permission Sets | Review permissions
  • [FC-7902] UI fixes | Widget
  • [FC-7805] Widget | Bring back the ‘i’ icon

Version 7.2.4 – April 29, 2021

Stories

  • [FC-7862] HVS ECI | Settings – Bulk upload past calls
  • [FC-7857] HVS ECI | Settings – Deploy trigger via Metadata API
  • [FC-7655] Inbound call & SMS | Multiple tabs open – Avoid multiple ringing & notifications
  • [FC-7875] Security Review | Fix EditableRecordManager, CallGoalSnapshots, ContactSearch
  • [FC-7876] Security Review | Fix UserSettingsManager
  • [FC-7826] Settings | Managed Objects – Search filters
  • [FC-7850] SMS | Templates – Multiple-level merge fields
  • [FC-7851] SMS | Templates – Support on Subscriber API
  • [FC-7849] SMS | Templates – User merge fields
  • [FC-7867] Subscriber API | Add global static on/off switch for the whole Subscriber API

Bugs fixed

  • [FC-7897] Call Logger | Can’t close task
  • [FC-7874] HVS ECI | Null pointer exception when capability is enabled
  • [FC-7883] IVR | Call Transfer ACD Queue
  • [FC-7881] Internal Calls | Lead/contact Icons are visible
  • [FC-7871] Managed Objects | UI fix in Lookup fields
  • [FC-7877] On-Hold and Call transfer | Call transfer not visible in widget
  • [FC-7845] On-Hold | Call Recording disabled for inbound calls and still recording
  • [FC-7843] On-Hold | Notes are not saving when returning from on-hold
  • [FC-7870] Operations | PostInstallationJobs – Fails to send email
  • [FC-7889] Phone Number Lookup | Duplicate entries, and wrong format
  • [FC-7830] Search and Relate | New Contact – Account icon
  • [FC-7829] Search and Relate | New Contact/Lead is not returning to previous screen
  • [FC-7775] Settings | Call Results – Icon doesn’t match object type
  • [FC-7886] Settings | Disable Call coaching and is not working
  • [FC-7891] Settings | Phone Numbers – Phones are duplicated
  • [FC-7892] SMS | Text gets sent to the wrong record
  • [FC-7878] UI fix | Fastcall Settings
  • [FC-7803] Unknown Phone Number | Be consistent with Icon and Unknown Phone Number
  • [FC-7869] Widget | Dialer – Outbound call from the dialer does not assign existing record id
  • [FC-7882] Widget | If both call result and record are required after a call, widget does not show buttons and gets stuck
  • [FC-7880] Widget | Inbound – Call notification appears for call already answered
  • [FC-7866] Widget | Reference/preview Related Record in a “without sharing” context
  • [FC-7873] Widget | Tabs are not shown as selected
  • [FC-7872] Widget | UI fixes
  • [FC-7821] Widget | Related record icons

Version 7.2.0 – March 26, 2021

Bugs fixed

[FC-7842] Call Logger | Time expressed in seconds
[FC-7846] Classic | Tabs are overlapped
[FC-7841] Data Model | Accounts – Task record is not related to the Account
[FC-7839] Fastcall Settings | Update text in call result setting
[FC-7824] IVR | Time Based Routing – Delete Route is not working
[FC-7760] Operations | PostInstallationJobs – Log gets lost
[FC-7840] Postinstallation | Exception thrown when setting Pro Edition Capabilities
[FC-7825] SMS | Certain characters in the SMS body are breaking the task creation and the email forwarding
[FC-7837] SMS | Not updating in real time
[FC-7807] SMS | Recent SMS is created and then disappears
[FC-7764] Widget | Device Settings – No navigation back on Internal dialer
[FC-7820] Widget | Require Related Record – Prompts when record exists
[FC-7828] Widget | Search & Relate – Icons

Version 7.1.7 – March 16, 2021

Bugs fixed

  • [FC-7838] Force.com Site | CallCoachingMediaProvider accessibility exception

Version 7.1.6 – March 12, 2021

Stories

  • [FC-7797] High Velocity Sales | Einstein Conversation Insights – Integrate with ECI
  • [FC-7811] Settings | VoIP Settings – Text update
  • [FC-7427] Widget | Call Quality Indicator – Enable by default
  • [FC-7809] Widget | Search & Relate – Create Contact

Bugs fixed

  • [FC-7812] Fastcall Service | Outbound – Call flow for Wrong Phone Number
  • [FC-7732] Fastcall Service | Settings – New support case
  • [FC-7833] Operations | Create Contacts – Post installation job permission issue
  • [FC-7832] Salesforce Mobile | Quick Action – Error deploying on managed objects
  • [FC-7819] Settings | Fastcall Subscription – Download invoice button UI
  • [FC-7823] Settings | Home Slider – Update images
  • [FC-7827] Settings | Phone Lookup – Doesn’t show items labels
  • [FC-7784] Settings | Regulatory Addresses – Add text when there are none defined
  • [FC-7796] Settings | SIP Device – Text in the same line
  • [FC-7831] Widget | Tabs – UI glitch

Version 7.1.4 – March 4, 2021

Bugs fixed

  • [FC-7822] – Phone Number Lookup | Skip converted Leads

Version 7.1.2 – February 26, 2021

Stories

  • [FC-7428] – Provisioning 2.0 | Listen In – Coach
  • [FC-7594] – Settings | Fastcall Subscription – Invoices

Bugs fixed

  • [FC-7800] – Automatic Call Results | Call Result by Default is not loading
  • [FC-7801] – Test Methods | Failing on Spring ’21
  • [FC-7808] – Widget | Recent SMS – Wrong sorting
  • [FC-7804] – Widget | SMS – Error in non admin User
  • [FC-7802] – Widget | SMS – Spacing between footer and header
  • [FC-7785] – Widget | SMS – Top bar not updating

Version 7.1.0 – February 3, 2021

Stories

  • [FC-5999] – Settings | Fastcall Subscription – Layouts & Capabilities
  • [FC-7774] – Widget | Local Presence – Allow the selection of a default Caller Id

Bugs fixed

  • [FC-7761] – Data Model | IVR ACD Queue – Status is not updated on call termination
  • [FC-7783] – Settings | BeLocal – Typo
  • [FC-7727] – Settings | Devices – No way to clear the office phone number
  • [FC-7779] – Settings | Devices – Table is cut
  • [FC-7757] – Settings | Managed Objects – Improve error messages
  • [FC-7756] – Settings | Managed Objects – Issues adding and removing objects
  • [FC-7778] – Settings | Note Icon – Unify
  • [FC-7782] – Settings | On Hold – Available by default
  • [FC-7759] – Settings | User Settings – Issues with 15 chars vs 18 chars Ids
  • [FC-7767] – Settings & Dashboard | UI fix

Version 7.0.8 – January 29, 2021

Bugs fixed

  • [FC-7780] – Settings | User Panel – ‘Add Fastcall User’ not working
  • [FC-7777] – SMS | Templates – Fix permission sets
  • [FC-7781] – Widget | Thread View – Error when loading thread contents for non-admin Salesforce users

Version 7.0.6 – January 15, 2021

Stories

  • [FC-7738] – Widget | Recent View – Return only latest interactions
  • [FC-7691] – Widget | Thread View – Introduce lazy loading

Bugs fixed

  • [FC-7751] – Data Model | Call – Status remains “On IVR”
  • [FC-7762] – Widget | Internal Dialer – Error when starting call
  • [FC-7739] – Widget | Local Presence – Showing the wrong “from number”
  • [FC-7763] – Widget | Multimedia Settings – Selected devices not shown on the button
  • [FC-7737] – Widget | Softphone – Microphone always active
  • [FC-7728] – Widget | Softphone – Output echo
  • [FC-7753] – Widget | Thread View – Typography color

Version 7.0.4 – December 31, 2020

Stories

  • [FC-7687] – AppExchange | Security Review – Fix security issues & false positives document

Bugs fixed

  • [FC-7726] – Data Model | Planned Calls – Set Direction to Outbound
  • [FC-7746] – Mobile | Failure to retrieve user devices
  • [FC-7734] – Operations | Logger – Missing CallSID
  • [FC-7736] – Widget | Apex CPU time limit exceeded for long interaction threads
  • [FC-7733] – Widget | Outbound – Fails with DML error message
  • [FC-7717] – Settings | Phone Numbers – Regulatory Bundle error message
  • [FC-7719] – Settings | VoIP Settings – Typo
  • [FC-7721] – Settings & Operations | Post-installation job failing

Version 7.0.2 – December 11, 2020

Stories

  • [FC-7689] – Planned Calls | Lightning Component – Show Calls that are not associated with a Goal
  • [FC-7692] – Settings | Interactive Voice Responses – Expose IVR Id on the Settings IVR details page
  • [FC-7675] – Settings | Phone Numbers – Store number type in Salesforce record
  • [FC-7645] – Widget | Thread View – Add Search functionality
  • [FC-6044] – Widget | Thread View – Unify SMS & Calls
  • [FC-7669] – Widget | UX – Misc tweaks on Recent & Thread views

Bugs fixed

  • [FC-7677] – Automatic User Logout | After a missed call, we should not receive a 2nd
  • [FC-7670] – Data Model | Inbound – Case associated with random but consistent Contact
  • [FC-7672] – Data Model | Inbound – List index out of bounds
  • [FC-7671] – Data Model | Outbound – Null pointer exception
  • [FC-7706] – Data Model | Planned calls – Call Status remains on Planned
  • [FC-7685] – Data Model | Quick Links – Not setting the related record
  • [FC-7694] – Settings | Devices – Misc fixes
  • [FC-7584] – Settings | IVR Menu – JS errors when adding or removing items
  • [FC-7635] – Settings | Phone Numbers – Fastcall admin that’s not a Salesforce admin can’t edit
  • [FC-7684] – Settings | Phone Numbers – Sync script failing
  • [FC-7690] – Settings | Sandboxes – Avoid phone number refresh on site change
  • [FC-7699] – Settings | UI fix
  • [FC-7697] – Settings | User Settings – Object is being inserted twice for the same user
  • [FC-7682] – Widget | Call Detail – Deleted Leads show incorrect icon
  • [FC-7683] – Widget | Lead Creation – ‘Website’ is not accepting the normal format
  • [FC-7695] – Widget | Misc UI fixes
  • [FC-7693] – Widget | On-Hold – Inconsistent state left in widget
  • [FC-7702] – Widget | Outbound – Call to a wrong number
  • [FC-7708] – Widget | Softphone – Upgrade Twilio Client
  • [FC-7705] – Widget | UI fixes on Classic
  • [FC-7701] – Widget | Wizard – Stuck on initial wizard

Version 7.0.0 – November 5, 2020

Stories

  • [FC-7021] – Call Lists | Ordering
  • [FC-7601] – Fastcall Connect | Settings – VoIP Settings
  • [FC-7440] – Operations | Commons – Use commons library
  • [FC-7648] – Settings | Inbound Settings – SMS notifications
  • [FC-7586] – Softphone | SMS – Inbound notifications
  • [FC-7595] – Softphone | Recent Call & SMS – Add search
  • [FC-7602] – Softphone | Recent Calls – Pending Voicemails

Bugs fixed

  • [FC-7625] – Dashboard | Call detail – Dial on detail is broken
  • [FC-7656] – Dashboard | Call in Progress & SMS from Dashboard
  • [FC-7638] – Data Model | Call – Replying from the Call record doesn’t mark it as replied
  • [FC-7642] – Fastcall Connect | Not working in package mode
  • [FC-7630] – IVR | Missed call notifications – Emails are not being sent
  • [FC-7564] – Missed Calls | Email notification – Typo
  • [FC-7636] – Missed Calls | Email notification not sent for IVR queue
  • [FC-7555] – Settings | IVR Directory – Not showing up on the Groups list
  • [FC-7565] – Settings | Logging / Tasks – Be consistent with capitals
  • [FC-7643] – Settings | Notifications – Button overlaps with other buttons
  • [FC-7569] – Settings | Phone Numbers – Regulatory Compliance form validation
  • [FC-7639] – Settings | Phone Numbers – SMS cannot be enabled until after saving at least once
  • [FC-7589] – SMS | Softphone – Recent SMS list
  • [FC-7653] – Softphone | Answering inbound call and widget top bar stays grey (inbound call recording notification ON)
  • [FC-7624] – Softphone | Internal call – ACD subject is also visible
  • [FC-7626] – Softphone | On-Hold – Bad transition when unholding from the SMS view
  • [FC-7637] – Softphone | User status – Shows offline but doesn’t block calls
  • [FC-7604] – Unread SMS notifications disappear and are not updated correctly

Version 6.9.6 – October 14, 2020

Bugs fixed

  • [FC-7613] – Winter 21 | IVR – Call Transfer with Round Robin and Queue
  • [FC-7611] – Winter 21 Release | SMS – Failing to upsert phone lookup entry

Version 6.9.4 – October 12, 2020

Bugs fixed

  • [FC-7608] – Winter 21 Release | Call Goals – Not updating
  • [FC-7610] – Winter 21 Release | IVR Call Transfer – Error with Round Robin

Version 6.9.2 – October 12, 2020

Stories

  • [FC-7206] – On-Hold | Support 3-way calls
  • [FC-7408] – Intercall | Commons – Use commons library
  • [FC-7568] – Settings | Inbound – Enable or disable concurrent inbound calls
  • [FC-7605] – Winter 21 Release | Changes on Site Guest User permissions

Bugs fixed

  • [FC-7557] – 3 way & On-hold | Error into Call transfer screen
  • [FC-7571] – Dashboard | Dialing from Call Detail while softphone is on SMS mode
  • [FC-7514] – Data Model | Inbound – Widget & ACD call subjects differ
  • [FC-7563] – Data Model | On-hold & 3-way – Call is empty
  • [FC-7548] – Data Model | Related record – When calling from a Call__c record
  • [FC-7567] – Inbound | Missed call notifications – Not working if routing to Next IVR
  • [FC-7516] – Inbound | Time Based Routing IVR – Time picker formatting
  • [FC-7545] – Settings | Group – Assigned Phones format is wrong
  • [FC-7539] – Settings | Regional Settings – Validation is broken
  • [FC-7215] – Settings | User settings – Admin device should not be visible for the User
  • [FC-7607] – Widget | Inbound call – Pop-ups are missing the icons
  • [FC-7549] – Widget | Internal calls & transfers – User profile picture format
  • [FC-7554] – Widget | Welcome wizard – Typos

Version 6.9.0 – September 9, 2020

Stories

  • [FC-7407] – Commons | Create and use commons library
  • [FC-7457] – DevOps | Build scripts – Add SASS support for Settings
  • [FC-7438] – DevOps | Build scripts – Various improvements
  • [FC-7261] – Dial List | List Views – Select all records if none selected
  • [FC-7422] – Heroku | Improve handling of wrong parameters
  • [FC-7523] – Heroku | Proxy service – Implement async/non-blocking requests
  • [FC-7507] – Heroku | Runtime cache layer – Switch from PostgreSQL to Redis
  • [FC-7496] – Heroku | Web sockets – Handle aggregated messages set
  • [FC-7127] – Operations | Logger – Various improvements
  • [FC-7098] – Settings | Call Logging – Support using a Queue as the owner for Tasks
  • [FC-7212] – Support | Call – Help request email should be sent to Fastcall
  • [FC-7524] – Widget | Trial period – Changes in messaging

Bugs fixed

  • [FC-7533] – Dashboard | Listen In – UI fixes
  • [FC-7525] – DevOps | Test methods – Remove usage of random values
  • [FC-7340] – Settings | On Hold Audio – UI fixes
  • [FC-7521] – Settings | Phone Number Lookup Table – Remove User column
  • [FC-7425] – Settings | Softphone layout – Fix link to the doc about using a custom VF page
  • [FC-7489] – Widget | Recent calls – Fix date formatting
  • [FC-7530] – Widget | Task picklists tab – Disable if not logging to Tasks

Version 6.8.8 – August 14, 2020

Stories

  • [FC-7470] – Operations | Log collector – Add installed_package_version field
  • [FC-7456] – Security Updates | Support upcoming changes in @AuraEnabled access policy

Bugs fixed

  • [FC-7501] – Data Model | Failed calls on 3-way calls
  • [FC-7515] – Data Model | Uncommitted work pending on Real Time notification
  • [FC-7509] – Operations | Error on Usage retrieval
  • [FC-7365] – Operations | Improve Twilio usage error report
  • [FC-7452] – Salesforce Mobile | Component not loading due to Apex error “too many DML statements”
  • [FC-7382] – Settings | Regulatory Bundles – Some required fields are missing
  • [FC-7395] – Settings | IVR Flows – Minor visual tweaks
  • [FC-7406] – Settings | Widget Interface – Toggles not updating properly
  • [FC-7312] – Widget | Be consistent in requiring Related Record to Close Task
  • [FC-7518] – Widget | New Lead – Navigation broken
  • [FC-7266] – Widget | Related Record – ‘Contact’ icon instead of ‘User’ icon
  • [FC-7310] – Widget | SMS to a Contact in Recent Calls, opens an old SMS to an Account

Version 6.8.6 – July 31, 2020

Bugs fixed

  • [FC-7484] – Data Model | Concurrency race condition between Completed and In-Progress events
  • [FC-7494] – Data Model | Concurrency race condition between Initiated and In-Progress events
  • [FC-7490] – Data Model | Fetch improved failure details from Alert resources
  • [FC-7482] – Data Model | Fix data logging of Failed calls
  • [FC-7475] – Data Model | Handle related objects with no Name field
  • [FC-7478] – Data Model | Handle scenario when Alerts are missing for a Failed call
  • [FC-7481] – Data Model | Record lock on Completed status
  • [FC-7485] – Data Model | Record lock on Inbound ACD
  • [FC-7352] – Internal Dialer | Duplicate Subject UX input control when dialing Group
  • [FC-7495] – Summer 20 Release | Fix Call Result management due to updates on Site Guest User permissions
  • [FC-7471] – WebSockets | Create Apex HTTP callout aggregator
  • [FC-7455] – Widget | Call Goals details for Planned Calls

Version 6.8.4 – July 3, 2020

Stories

  • [FC-7301] – Data Model | Update Call & Task synchronization job
  • [FC-7304] – Operations | VoIP Provider – Improve calls & alerts logs links
  • [FC-7117] – Salesforce App | Quick Action for the “Salesforce App” page layout
  • [FC-7239] – Security Update | Adapt logic for new Site Guest User requirements in Summer 20

Bugs fixed

  • [FC-7305] – Data Model | Failed calls leave inconsistent Call & Task records
  • [FC-7350] – Data Model | Improve messaging and detail on VoIP Provider errors
  • [FC-7369] – Data Model | IVR Call Transfer – Connection Attempt Status
  • [FC-7354] – Data Model | Outbound call to an invalid number – Connection should be Failed
  • [FC-7319] – Inbound | Phone number lookup – Fix scenario where Object type is deleted
  • [FC-7421] – IVR | Call Transfer – Not honoring Missed Call Owner setting
  • [FC-7385] – IVR | IVR Flows – An app Error has occurred
  • [FC-7394] – Widget | Dial pad numbers, Background, and texts
  • [FC-7298] – Widget | Fix layout component containers
  • [FC-7296] – Widget | Skip attempts to oneself on user-initiated transfers
  • [FC-7387] – Settings | After provisioning, a notification appears even if the demo number is set up
  • [FC-7317] – Settings | IVR Time Based Routing – Validation messages not cleared out
  • [FC-7402] – Settings | IVR Time Based Routing – Wrong week headers
  • [FC-7393] – Settings | Show correct info on Available Credit

Version 6.8.2 – May 22, 2020

Bugs fixed

  • [FC-7315] – Voicemail Drop | The message is not reproduced correctly
  • [FC-7316] – Settings | Managed Objects – Page doesn’t finish loading

Version 6.8.0 – May 15, 2020

Stories

  • [FC-7185] – Call Data Model | Improve data logging during concurrent call flows
  • [FC-7190] – IVR | Improve – Add ‘+’ option to create Queue
  • [FC-7082] – On-Hold | Answer new inbound calls and put current in-progress call on-hold
  • [FC-7083] – On-Hold | Continue with an on-hold call
  • [FC-6907] – On-Hold | Put an in-progress call on-hold
  • [FC-7218] – On-Hold | Suggest going back to on-hold call when finishing the current call
  • [FC-7209] – Phone Number Transfer | Set up new bundles and addresses for phone transfers
  • [FC-7060] – Process Builder | Create @invocable actions to send SMS and start calls
  • [FC-7219] – Settings | Users Panel – Revamp list UX
  • [FC-7263] – Widget | Call Termination – Fix labels for current closing options screen

Bugs fixed

  • [FC-7187] – Call Data Model | Fix deadlocks causing some calls to not be logged correctly
  • [FC-7196] – Dashboard | UX fixes – text, tabs, icons
  • [FC-7281] – IVR | Created By & Modified By date & time format
  • [FC-7282] – IVR | Time-Based Routing UX is broken
  • [FC-7222] – Lead Conversion | Bug on ConvertedLeadCallMigrationBatch
  • [FC-7199] – Package Post Installation | Script failing on the IVR data synchronization process
  • [FC-7188] – Settings | Managed objects – Error updating custom permission set
  • [FC-7025] – Settings | Page loses SFDC frame in some scenarios
  • [FC-7214] – Settings | User Panel – Add User should create a Softphone device by default
  • [FC-7213] – Settings | User Panel – The user still shows up as a candidate after being set up
  • [FC-7129] – SMS | Assign related record page does not have a “Back” navigation
  • [FC-7264] – Widget | Background, and icons, on the Close Call screen
  • [FC-7300] – Widget | Call transfer UX – Button hidden
  • [FC-7189] – Widget | Delay in the header – The related record shows up as Unknown
  • [FC-7280] – Widget | Dial by list – Footer button group out of state
  • [FC-7191] – Widget | Header UI fix – Status Busy/Available/Offline
  • [FC-7153] – Widget | Pause/Rec & Close Task Buttons
  • [FC-7192] – Widget | Phone icon should load in realtime in the details view
  • [FC-7193] – Widget | Selecting a Call Result should not end the call
  • [FC-7200] – Widget | Sending an SMS from a task loads the wrong icon
  • [FC-7198] – Widget | SMS – Text input loads the previous message
  • [FC-7236] – Widget | Top bar – Typo, size, icon and borders