Fastcall Version 2.99

FastCall recently announced Version 3.0, a complete refactoring of our application using Salesforce Lightning UI and components. We have been incrementally pushing updates; starting with Version 2.92. The most recent is Version 2.99. 3.0 will be the official release along with a new logo and new website. Added call transfer and listen-in to inbound calls… Read more »

Preview: Fastcall Version 3.0 – Salesforce Lightning UI

Significant improvements in FastCall version 3.0 Complete refactor using Salesforce Lightning Design New panel for recorded messages (voicemail, IVR, greetings) Phone number management is improved More messages and better admin for voicemail drop Improved inbound contact lookup Adding and managing users is much easier Voice greeting for ACD Voicemail drop w/o a conference call Performance… Read more »

Coming this summer: Fastcall Version 3.0

If you have been following Salesforce since Dreamforce ’15 – as we have – then we’ve both caught a bolt of lightning; Salesforce Lightning. Salesforce began introducing Lightning with Salesforce1, the mobile app introduced at #DF14. The Lightning Design System is also behind the new Lightning Experience in Salesforce and will be used by partners,… Read more »

Release notes: Fastcall V 2.10 (December 2014)

In this update – V 2.10 FastCall introduced call goals and other improvements to task creation. The improvements to Task and Call Score are detailed in this deep dive. In the current development cycle we are again focusing on inbound call routing. Today, FastCall inbound call routing will pop an incoming call to the softphone only… Read more »