Fastcall Version 5.0

NEW RELEASE 5.0 While Fastcall has many updates in our 5.0 Version, we are most excited about our new IVR FLOWS IVR – interactive voice response – is one of our special features. Fastcall IVR lets you manage incoming calls with audio messages, call transfer options including automatic call distribution, phone menus, voicemail, call recording,… Read more »

Fastcall Version 4.9

Fastcall Verson 4.90 3 WAY CALL In Fastcall version 4.90, we improved settings for Call Transfer and Listen In. We used to have an option to enable and disable Conference Call or Listen in, on Outbound and Inbound Calls. On Conference Call you were able to add a user to your call. On Listen in… Read more »

Fastcall Version 4.8

NEW RELEASE 4.8 On this new release, we improved call results to help make your work more productive with fewer clicks. We improved the functionality when logging Salesforce call results and implemented automatic call results and results associated to a specific Salesforce object. MANAGE CALL RESULTS CALL RESULTS FOR ALL OBJECT TYPES On your Fastcall… Read more »

Fastcall Version 4.7

December 2017 Updates Improved VM Drop Option for international ring tones on inbound calls Delay before switching user status – super helpful for high volume inbound calls Improved recent call detail Improved timing for IVR Dial by list in Lightning Added helpful links to Twilio section Overall clean-up of admin settings including call results and… Read more »

Fastcall Version 4.6

 Fastcall Dashboard In the new Fastcall Dashboard managers and end-users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace… Read more »

Fastcall Version 4.5

  FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls,… Read more »

Fastcall Dial by List

FASTCALL DIAL BY LIST Fastcall Dial by list is super efficient and convenient. You can set mini goals to dial 10-20-30 records in sprints. Filter “last activity date” and these records are removed from your view. Fastcall dial by list can be used in Salesforce Lightning, Console or in Salesforce Classic. By default, Fastcall will dial from… Read more »

Coming Soon Fastcall Version 4.5

  FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls,… Read more »

FASTCALL VERSION 4.4

WE HAVE MANY UPDATES IN OUR 4.4 VERSION! Dial by List now works in Lightning In this new release we enabled Dial by List for Lightning, and we improved the overall UX when dialing a set of record. With the new approach, Dial by List is now compatible with Lightning, Classic and Sales Console. Also… Read more »