FASTCALL VERSION 4.4

WE HAVE MANY UPDATES IN OUR 4.4 VERSION! Dial by List now works in Lightning In this new release we enabled Dial by List for Lightning, and we improved the overall UX when dialing a set of record. With the new approach, Dial by List is now compatible with Lightning, Classic and Sales Console. Also… Read more »

FASTCALL VERSION 4.3

NEW UPDATE ON BOARD!   We have many updates in our 4.3 Version. But we want to tell you, which in our opinion, are the best in this new release. IVR actions now support both days of the week and time of day for routing rules. We have improvements on our data model to track… Read more »

Fastcall Version 4.2

This summer we announced a major update FASTCALL VERSION 4.2 The Fastcall widget has a completely updated front end  – 100% Salesforce Lightning Design System (LDS.) The new Fastcall widget has a fixed height to better accommodate Salesforce Lighting Experience. We moved all navigation within the widget to a left sidebar; no more resizing up… Read more »

Fastcall Version 4.1

Following our major widget update in Fastcall version 4.0, we release Version 4.1. Overflow action in IVR – call can now be transferred to a phone number not associated with a user and this does not require a user license. When calls are routed to a Fastcall user, that user can be offline or logged… Read more »

Fastcall Version 4.0

In the next few weeks you will find a major redesign to our widget, and a major refactor to our data model. Our subscribers have pushed us for many amazing improvements. As we added new features our application grew to accommodate the expanded capability. But we have outgrown the current widget. Over FastCall’s last ten… Read more »

Fastcall Version 3.80

Version 3.80 adds a new settings for Groups and two improvements to the ACD. FastCall now uses a fixed order for call rotation. We were using a random order for each call. We also added support for call routing to a lead owner.

Fastcall Version 3.70

Coming in FastCall Version 3.70 FastCall will support logging a call to a case, much as we log calls to opportunities today. We will refactor call logging with the addition of a new custom object for calls. This will help log calls across multiple objects (cases, opportunities, etc.) And also improve reporting for the inbound… Read more »

Fastcall Version 3.60

In FastCall Version 3.60 we focused on inbound call distribution. We added agent login and logout times to the user status page; and added the ability to automatically logout users after missed calls. User status is important for distributing inbound calls. In the next update we are improving how we manage groups used by the… Read more »

Fastcall Version 3.50

In FastCall Version 3.50 we are introducing improvements to the widget as part of an over redesign, and to be Lightning Compatible. We moved the phone and caller ID selection to settings. For users who do not often change these settings this is an improvement; and for users who do changes caller ID and/or phones,… Read more »

Fastcall Version 3.40

Improvements in FastCall version 3.40 include: Alerts on after hours calls Option to keep a task open after a call Improvements to phones used for click to call Improvements to phones used for inbound ACD Groups used to manage ACD users Advanced search added to phone number provisioning We spent much of October preparing for… Read more »