Fastcall Version 4.7

December 2017 Updates Improved VM Drop Option for international ring tones on inbound calls Delay before switching user status – super helpful for high volume inbound calls Improved recent call detail Improved timing for IVR Dial by list in Lightning Added helpful links to Twilio section Overall clean-up of admin settings including call results and… Read more »

Fastcall Version 4.6

 Fastcall Dashboard In the new Fastcall Dashboard managers and end-users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace… Read more »

Fastcall Version 4.5

  FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls,… Read more »

Fastcall Dial by List

FASTCALL DIAL BY LIST Fastcall Dial by list is super efficient and convenient. You can set mini goals to dial 10-20-30 records in sprints. Filter “last activity date” and these records are removed from your view. Fastcall dial by list can be used in Salesforce Lightning, Console or in Salesforce Classic. By default, Fastcall will dial from… Read more »

Coming Soon Fastcall Version 4.5

  FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls,… Read more »

FASTCALL VERSION 4.4

WE HAVE MANY UPDATES IN OUR 4.4 VERSION! Dial by List now works in Lightning In this new release we enabled Dial by List for Lightning, and we improved the overall UX when dialing a set of record. With the new approach, Dial by List is now compatible with Lightning, Classic and Sales Console. Also… Read more »

FASTCALL VERSION 4.3

NEW UPDATE ON BOARD!   We have many updates in our 4.3 Version. But we want to tell you, which in our opinion, are the best in this new release. IVR actions now support both days of the week and time of day for routing rules. We have improvements on our data model to track… Read more »

Fastcall Version 4.2

This summer we announced a major update FASTCALL VERSION 4.2 The Fastcall widget has a completely updated front end  – 100% Salesforce Lightning Design System (LDS.) The new Fastcall widget has a fixed height to better accommodate Salesforce Lighting Experience. We moved all navigation within the widget to a left sidebar; no more resizing up… Read more »

Fastcall Version 4.1

Following our major widget update in Fastcall version 4.0, we release Version 4.1. Overflow action in IVR – call can now be transferred to a phone number not associated with a user and this does not require a user license. When calls are routed to a Fastcall user, that user can be offline or logged… Read more »