Release Notes Archive

Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »

Fastcall Version 6.40 is here!  In Versions 6.40 you will find SMS in a thread view combined with the SMS  template merge feature; user-friendly UI for blocking an unwanted inbound phone number. We improved lead creation from the widget adding the option to pick your desired fields.  Fastcall’s commitment to Salesforce shows in our frequent… Read more »

Managed Objects / Automatic Record Updates Fastcall allows a record to be updated based on Call Result. For example, Lead Status may move to Contacted after a call. This automated update blocked the user from editing the call at the same time. We added a setting to allow the admin to choose one option or… Read more »

Fastcall Version 6.2 is here! Salesforce subscribers look forward to 3 major releases per year (Spring, Summer, Winter). But not all partner apps follow the same schedule. Or update the app at all. That’s not great at all. Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If… Read more »

In Fastcall Version 6.0 we announced: For Version 6.1 we added: If you’d like to see the release notes for Version 6.0, click HERE. Stay tuned for more updates coming soon!

Fastcall recently passed our 5-year anniversary in the AppExchange and as we move into year 6 we are super excited to announce Version 6.0. Plus many more goodies for 2019. In Versions 6.0 you will find OmniChannel support (beta), improved ACD Routing, the ability to stop call recording, “Do Not Call support,” we improved SMS… Read more »

If you have any ideas for new features, please reach out to us at info@fastcall.com. Managed Object Controls objects searched for inbound calls and crate a lookup relationship between the object and the Fastcall Calls object. Assign Call Button When used in the Fastcall widget or directly on the call record, users can assign the… Read more »

If you have any ideas for new features, please reach out to us at info@fastcall.com. Missed call email IVR updates Improved phone provisioning Coming soon

Improved user settings Fastcall had used the Salesforce user record for many of our user settings. By moving these settings off of the Salesforce user record we have been able to increase application performance. Recent call list Fastcall shows a recent call list in the widget. We give the option to create a lookup between… Read more »