Release Notes Archive

Version 6.62 is now available in the AppExchange. Fastcall Version 6.62 Fixed an issue related to user voicemail Highlights from Version 6.60 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu… Read more »

Version 6.60 is now available in the AppExchange. Here is what we have planned for Version 6.60. Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu selections within IVR (DTMF) Call… Read more »

Version 6.58 is now available in the AppExchange. Want to learn how to upgrade? Check out this post on updating Fastcall. Fixed UI issue related to Winter 20 Fixed post-install script related to Winter 20 Added search to IVR settings IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User.… Read more »

Fastcall Version 6.56 is an incremental update to support Salesforce Winter ’20

Please reach out to us with your ideas for new features. Important Improvements New call transfer option for hold music Improve call logging for after-hours calls New option to project Dashboard on a monitor Improved settings for SIP phone Calls to Leads maintain a lookup to converted Contacts / Accounts Support for Twilio Client Opus… Read more »

Fixed Bugs User voicemail cannot be assigned Missed call emails Time-based routing in IVR Improved caller ID for unknown calls (Skype, etc) Other UI fixes Prior Updates User prompt to become available after an inbound call when the user is offline Improved caller ID and dialed number for inbound calls New functionality using Salesforce Campaigns… Read more »

Please reach out to us with your ideas for new features. User prompt to become available after an inbound call when the user is offline Improved caller ID and dialed number for inbound calls New functionality using Salesforce Campaigns for dialing lists Improved IVR hold options Updated capability for call recordings Deleted phones in Fastcall… Read more »

Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »

Fastcall Version 6.40 is here!  In Versions 6.40 you will find SMS in a thread view combined with the SMS  template merge feature; user-friendly UI for blocking an unwanted inbound phone number. We improved lead creation from the widget adding the option to pick your desired fields.  Fastcall’s commitment to Salesforce shows in our frequent… Read more »

Managed Objects / Automatic Record Updates Fastcall allows a record to be updated based on Call Result. For example, Lead Status may move to Contacted after a call. This automated update blocked the user from editing the call at the same time. We added a setting to allow the admin to choose one option or… Read more »