Release Notes Archive

Backend improvements Support Salesforce Tasks owned by a queue Update to Dial by List Bug fixes

Security Updates for Salesforce Summer ’20 Improvements to custom action in Salesforce Mobile Bug fixes

Support for Salesforce Summer ’20 Improvements to backend datamodel Bug fixes

Fastcall Hold Functionality Fastcall has added a call hold function. While on an active call – inbound, outbound, or internal – the user can now answer or initiate a second call. This new functionality is supported in standard 2-leg calls. It is not currently compatible with Listen-in or Warm Transfer which use a 3-way conference… Read more »

Updates to Twilio phone provisioning Added admin reports for IVR setup

Added reports for call interactions Lightning Component for Planned Calls Record assignments for dial by list (when a list is shared with a group)

Option to create a Case for inbound calls tied to an IVR Additional updates to the phone UI Support multiple users calling from the same list (Dial by List) Improvements to application settings

Fastcall Updates the Application User Interface (UI) In the most recent update of Fastcall, your call options are moving out of the sidebar. We’ve exposed the headset, device (ie softphone), and caller ID. These were under a settings menu before.  In the footer, you will find options for phone, SMS, internal dialer, keypad, and user… Read more »

Version 6.66 is now available in the AppExchange. Fastcall Version 6.66 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu selections within IVR (DTMF) Audio settings, calling devices and caller ID… Read more »

Version 6.64 is now available in the AppExchange. Fastcall Version 6.64 Small improvement to dual-channel recording Here is what we have planned for Version 6.66 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning… Read more »