FASTCALL VERSION 7.38

Fastcall Updates Task Custom Fields Fastcall has removed all custom Task fields from the package. We are now mapping these Task fields to your own custom fields or giving the option to create the fields post-installation. The fields include lookups (Calls, Connections, SMS, Voicemail) and fields for Call Recording, From Phone and To Phone. Salesforce… Read more »

FASTCALL VERSION 7.32

IVR Improvements Fastcall has added a filter for the Salesforce record owner. This filter can be applied when the IVR starts – look for a Salesforce record first, or applied when looking for the user’s voicemail. Notification in Salesforce Mobile Sort Managed Objects for Inbound call search In Developement… Fastcall is working on an improved… Read more »

FASTCALL VERSION 7.26

Improved logging of Twilio errors Fastcall has added three new reports detailing Twilio errors. The errors themselves are not always a concern, but you will be able to track if errors are increasing on any day or for a specific user. New IVR voicemail option for the record owner Fastcall has a call transfer option… Read more »

FASTCALL VERSION 7.22

Added new merge fields to SMS templatesPrepared for Salesforce Security ReviewImproved inbound call ringing when multiple tabs are openAdded search filters to managed objectsWorked on SMS APIEinstein Call CoachingFixed bugs

Fastcall Version 7.16

Option to create a Contact and Account from an inbound call. Previously we created Leads only.Enabled the Call Quality measure by default.Added support for Einstein Call Insights.Fixed bug with Fastcall in Salesforce Mobile