Fastcall Version 8.0 – Winter 2022
Fastcalll Version 8.0 is a significant application update. [Five min highlight video] The application’s front end now uses Redux to manage and centralize our application state (user status, call status etc). We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design. You will also notice… Read more »
Fastcall Version 7.72 – July 2022
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Fastcall Version 7.68 June 2022
Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »
Fastcall Version 7.64 May 2022
Conditional Caller ID Improvements to call transfer Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »
Fastcall Version 7.62 April 2022
Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »
Fastcall Version 7.60 March 2022
Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »
Fastcall Version 7.58 February 2022
Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Always become available after a call Outbound calls with no inbound Prompt before… Read more »
Fastcall Version 7.56 January 2022
Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »
Fastcall Version 7.54 December 2021
Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »
Fastcall October 2021 – Updates to SMS and Salesforce Mobile
Since releasing Fastcall Version 1.0 in 2013, I have talked to many sales and service teams around the world about Salesforce-native phones and later SMS. I have learned that Salesforce admins want applications that are easy to use and easy to support. Fastcall Admins came to the Appexchange looking for a lightweight, native phone application. … Read more »
