Fastcall Version 8.0 – Winter 2022
Fastcalll Version 8.0 is a significant application update. [Five min highlight video] The application’s front end now uses Redux to manage and centralize our application state (user status, call status etc). We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design. You will also notice… Read more »
Forbes Technology Council: Conversation Insights: A New Tool For Sales And Service Managers
Reposted from Forbes Technology Council Richard Rosen for
Forbes Technology Council: If Your Current Business Phone Does Not Support SMS, It May Be Time For An Upgrade
Reposted from Forbes Technology Council Richard Rosen for
Forbes Technology Council: How To Transform Your Customer Service Experience
Reposted from Forbes Technology Council Richard Rosen for Forbes Technology Council We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic… Read more »
Forbes Technology Council: 13 Tech Areas, Functions And Laws Facing New Or Potential Government Oversight
Forbes Technology Council Post Caller ID Under new Federal Communications Commission rules, known as STIR/SHAKEN, telecommunications providers will be required to implement caller ID authentication by June 30, 2021. In combination with the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, these regulations will help protect customers from illegal robocalls. All businesses using the phone to communicate… Read more »
Benefits of Native Salesforce Apps
Salesforce apps are a way bigger deal than you think they are. Some projections say Salesforce’s AppExchange market share will be worth millions of dollars by 2028. Salesforce is the biggest name in the customer relationship management (CRM) game. It’s been around since 1999, after all. One thing that makes it so easy to adapt to changing… Read more »
Forbes Technology Council: 8 Expert Tips For Resolving Common Tech Glitches And Annoyances –
Reposted from Forbes Technology Council Share Detailed Information With The Support Team If you’re someone who’s not a tech pro and you need to ask for support, be very detailed in explaining the problem to support. List everything you have tried so far (for example, restarting the computer or the router). Support will want to… Read more »
Fastcall Version 7.68 June 2022
Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »
We all want to be recognized
Fastcall CEO, Rich Rosen collaborated with Thomas Wieberneit on this story Wieberneit, T. (March 4, 2021). We all want to be recognized. Retrieved from: https://customerthink.com/we-all-want-to-be-recognized Technology has enabled amazing one-to-one marketing for businesses selling to consumers (B2C). But how effective is this marketing in reality? In the business-to-business (B2B) enterprise software market there are advantages of… Read more »
When It Comes to Business Applications, You Don’t Have to Have It All
Article about Business Apps on DestinationCRM page Rosen, R., cofounder and CEO, Fastcall (January 7, 2021). When It Comes to Business Applications, You Don’t Have to Have It All Retrieved from: https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/When-It-Comes-to-Business-Applications-You-Dont-Have-to-Have-It-All-144639.aspx In a recent article (The Value of Focus in a Platform World, December 2020, CustomerThink), Thomas Wieberneit discussed the benefits of choosing smaller… Read more »
