Your Guide to Salesforce SMS Integration
Do you want to take the power of Salesforce to the next level with SMS marketing but are not sure how? SMS marketing is a powerful tool that can help businesses boost sales and improve customer satisfaction. And with Salesforce SMS integration, you can make the most of this marketing channel. So don’t worry! In this… Read more »
How Is Our Salesforce Connected App Different From the Rest?
Fastcall’s Salesforce connected app logs and records customer interactions via phone SMS, and video. Discover why Fastcall is the best fit for you, here. How Is the Fastcall Salesforce Connected App Different? Fastcall is a fantastic add-on to Salesforce. Our app saves hours in lost productivity by logging every call with no data loss. Call… Read more »
Guide to Choosing the Best Outbound Call Center Software
There are many outbound call center software options out there, so how can you make sure that you choose the right one? What kind of features should you look for when choosing? How can you know if one outbound call center software – often called CTI – is better than the other? If you’re asking… Read more »
How Salesforce and Fastcall Help Higher Education Be More Productive
Schools, universities and other educational institutions have one challenge in common. They need to constantly communicate with their students and often the parents as well. Software for Communicating with Students and Parents Obviously, the students and their parents are different generations; and guess what, that means they have different communication styles, prefer different communication channels… Read more »
Fastcall Version 7.72 – July 2022 [outdated]
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Everything You Need to Know About Improving Call Center Operational Efficiency
The average employee is only productive 60% of the time. If you are running a call center, it’s clear why efficiency is vital to increasing that number. When call centers improve efficiency, the results ripple across the organization and performance. You can improve call center efficiency in several ways. Whether you optimize your agents or your… Read more »
15 Proven Ways to Help Boost Productivity on Your Sales Team
Projections show that the global sales platforms software market will reach a value of $193 billion by 2032. Improving the performance of your sales team is crucial when it comes to growing your business, and the use of sales software is one of many ways you can do that. There’s also a range of other… Read more »
Forbes Technology Council: How To Transform Your Customer Service Experience
Reposted from Forbes Technology Council Richard Rosen for Forbes Technology Council We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic… Read more »
Forbes Technology Council: 13 Tech Areas, Functions And Laws Facing New Or Potential Government Oversight
Forbes Technology Council Post Caller ID Under new Federal Communications Commission rules, known as STIR/SHAKEN, telecommunications providers will be required to implement caller ID authentication by June 30, 2021. In combination with the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, these regulations will help protect customers from illegal robocalls. All businesses using the phone to communicate… Read more »
Benefits of Native Salesforce Apps
Salesforce apps are a way bigger deal than you think they are. Some projections say Salesforce’s AppExchange market share will be worth millions of dollars by 2028. Salesforce is the biggest name in the customer relationship management (CRM) game. It’s been around since 1999, after all. One thing that makes it so easy to adapt to changing… Read more »
