Supercharged Salesforce: How to Handle High Call Volume at Your Business
Many companies, including your competitors, have started to realize that the key to happy customers is handling calls. According to McKinsey, it’s in the top three priorities for companies right now. How can you keep up with the competition and offer that same high level of customer service as your business grows? This article will… Read more »
Native vs. Non-Native: Which Are the Best Salesforce Apps?
With a whopping 7,000+ apps available on the Salesforce AppExchange, identifying the best Salesforce apps for your business needs can feel like finding a needle in a haystack. Despite the challenge, making the right choice is essential for leveraging the power and flexibility of Salesforce technology to boost your business operations and customer relationships. In… Read more »
What is Open CTI and What Are the Benefits?
Since 73% of customers expect seamless interactions, your business needs all customer contact to be seamless. Salesforce Open CTI helps agents offer a more personalized and efficient service. It also allows for call transfers without putting the customer on hold. Open CTI, or Open Computer Telephone Integration, is a set of standards and protocols. It… Read more »
The Ultimate Guide on How to Create a Campaign in Salesforce
Marketing is more important for businesses today than it has ever been in the past. About 65.7% of the global population uses the internet, and you need to be able to reach a wide audience if you want to keep up with your competitors. Salesforce is an incredibly powerful tool that businesses all over the… Read more »
A CRM for Non-profits: How Salesforce Empowers Non-profit Organization
In the world of non-profits, where every penny and second count, there’s a seismic shift happening. Non-profits today face a startling challenge: staying connected in an ever-evolving digital world. But how do they keep pace with the rapid changes and growing demands? The answer lies in a CRM for non-profits. Salesforce, a leader in CRM… Read more »
Master the Revenue Schedule in Salesforce With This Complete Guide
Mastering the revenue schedule in Salesforce can be the linchpin to unlocking unparalleled efficiency and accuracy in your business operations. Imagine a scenario where missed opportunities and revenue leaks are things of the past, and your sales department operates with the precision of a well-oiled machine. This idealistic vision is a tangible reality with the… Read more »
10 Tips for Choosing Outbound Calling Software
A recent study found that 82% of buyers accept meetings with sellers who reach out to them. Moreover, 57% of C-level and VP buyers prefer being contacted by phone. These statistics highlight an enduring truth – the power of human connection remains essential when conducting business. This is despite the increased popularity of digital communication.… Read more »
How to Use Salesforce: Everything You Need to Know
One way to improve customer service is to invest in customer relationship management software. A CRM is software for tracking customer interactions to enhance relationships. Today, one of the best CRMs in the market is Salesforce. Salesforce CRM can help you automate your sales pipelines, support marketing activities, and improve customer service. How do you get your… Read more »
What Is Workflow in Salesforce?
Did you know more than 31.9 million customer service interactions and 5 million sales occur daily in the Salesforce app? Sales teams often find themselves bogged down by manual, repetitive tasks that take up valuable time and resources. Without the right tools, it can be challenging to keep up with customer requests and stay organized.… Read more »
A List of Salesforce Partners
More than 150,000 businesses around the world use Salesforce. From small businesses around the corner to Fortune 500 companies, Salesforce has made a massive impact on the entire CRM industry. Salesforce helps optimize your marketing, sales, service, and IT teams through innovative cloud technology. Salesforce partners add even more value to the platform through pre-built… Read more »
