What is 8×8? 8×8 is a business phone, video, chat, and contact center service, and this 8×8 review will tell you why small businesses looking for an affordable, reliable platform sometimes choose it. By offering phone, video, chat, and contact center options, 8×8 is an all-in-one platform that streamlines workflows helping to optimize teams.  One… Read more »

Grasshopper is a virtual phone system revered for its affordability. We’ll cover everything you need to know in this Grasshopper review, including its features, pros and cons, pricing, as well as the best alternatives to Grasshopper.  These days, small businesses lack professionalism if they don’t have a separate business phone number. While many business communication… Read more »

To make a business profitable, customer satisfaction is important. In a survey by Zendesk, 52% of consumers said they made an additional purchase from a company because their customer service was flawless.  Having customer care for your business is a must, but the question that comes to mind next is – Should I have a… Read more »

In our modern world, remote work and communication are becoming increasingly prevalent. For this reason, it’s time for businesses to get serious about their call centers. One of the top contenders for call center services is Five9 and this review and alternatives will give you a clear look at what’s available. People are avoiding in-person contact… Read more »

An interactive voice response system, or IVR, is a type of interactive voice technology that allows you to control your phone calls by pressing buttons on the keypad. IVRs are especially popular with businesses because they allow customers to perform tasks before talking to a live person.  This article will discuss how interactive voice response… Read more »

The era of office work is no longer the norm, and neither is the traditional office phone. That’s where cloud-based phone solutions in the contact center and this Aircall review and alternatives come in.  As more companies shift to the work-from-home model, there is a growing reliance on both phone and remote communications. Companies need… Read more »

All businesses know the importance of customer service, and the best way to maintain customer service is to have reliable, innovative call center software.  Before committing to a call center software, ensure that you know what your business requires and then match the right call center software to the team’s needs.  What is Call Center… Read more »

With the rise of work-from-home models and increased e-commerce strategies, sales dialer software is more critical than ever to connect companies to their customers.  Businesses adopt cloud software for its 27% savings and a 35% decrease in downtime with automatic sales dialer software strategies.  With thousands of phone numbers for customers, dialing by hand is… Read more »

Workforce management (WFM) optimizes workflow throughout the day. It strategically plans for employees and resources to be in the right place at the right time. The best workplace management software includes scheduling, forecasting, skills management, timekeeping and attendance, intraday management, and employee empowerment.  When you take customer and client satisfaction into account, workforce management solutions… Read more »