8x8 Review & Alternatives

Table of Contents

What is 8×8?

8×8 is a business phone, video, chat, and contact center service, and this 8×8 review will tell you why small businesses looking for an affordable, reliable platform sometimes choose it.

By offering phone, video, chat, and contact center options, 8×8 is an all-in-one platform that streamlines workflows helping to optimize teams.

One of the top features of 8×8 is that it integrates with all other CRM software businesses use, making it easy for companies to increase productivity.

Why 8×8?

Businesses enjoy 8×8 for all of the top-of-the-line features that increase work productivity and help small businesses focus on growing their company.

8×8 is a cloud communication platform, making it easy for users to incorporate the software directly into their CRM and find ease in integrating it into their day-to-day.

If you use Salesforce as your CRM, you may want to consider Fastcall as it is the best Salesforce native app for calling, SMS, and video.

8×8 Review

Is 8×8 worth the cost?

When individuals look on the 8×8 website for plans and prices, they can choose from three options, unified communications, contact center, and all-in-one contact center and communications.
Pricing begins at $12/user/month for the unified communications and ranges up to $44/user/month.
For the added Contact Center, pricing ranges from $95/user/month to $133/user/month.

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Can you use 8×8 on a cell phone?

Yes, download the mobile phone app for iOS and Android devices.
When individuals use their desktops and laptops, a Mac and Windows desktop app is at their disposal.

8×8’s Features

8×8 has all the necessary features businesses look for, including call management, VoIP systems collaboration, and cloud PBX.

One of the top features of 8×8 is the availability of the mobile app for iOS and Android allowing businesses who work remotely to optimize workflows so they never miss a beat.

Features include:

Advanced call forwarding
chat/messaging
Online meetings
Internet faxing
Call recording
Global dial plan option
Call quality analytics
And more

Best For

8×8 is best for small businesses seeking an affordable, efficient communication system and call center software.

Pros

Quality features
Mobile app for easy use
Wide range of pricing plans
Supportive customer services
Easy CRM integrations

Cons

Limited customizability
Difficult to schedule meetings
Issues importing contacts from Google
Best suited only for smaller businesses

Pricing

Pricing for 8×8 begins at $15/user/month and ranges up to $44/user/month. Users can pay monthly or annually and get started in minutes. For all of the included features in each package, visit their website.

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8×8 Alternatives

Fastcall

What is it?

With a five-star rating from customers, Fastcall is the top business communication software for businesses that utilize Salesforce as their CRM platform. Fastcall is explicitly made for companies using Salesforce and includes inbound and outbound calling, messaging, and video calling.

Businesses looking for communication software should get the most out of their Salesforce commitment by integrating Fastcall. On top of the communication features, Fastcall includes reporting, SMS messaging, screen sharing, and info management. These features help business teams optimize their productivity and focus on the growth of their business.

Included features:

Click-to-dial
Screen sharing
Text SMS, video, and phone
Tracking and monitoring communications
Analytics/reporting
Call recording

Best for

Fastcall is best for businesses who already use Salesforce as their CRM platform because it is made especially for Salesforce integration.

Small and large businesses will benefit from Fastcall’s outstanding features and communication versatility. All teams benefit from Fastcall’s excellent features.

Pros

Screen sharing and click-to-dial features
Inbound and outbound calling and messaging
high-quality user experience

Cons

Only available for Salesforce integration

Pricing

Fastcall is affordable, convenient, and integrates directly into Salesforce, optimizing businesses’ Salesforce commitment. Make the most of your Salesforce subscription and waste no time integrating Fastcall.

Individuals can try Fastcall for free for 14 days, 100% free. When they’re ready to commit, the essential package begins at $24/user/mo, and the pro package starts at $49/user/mo. Contact Fastcall if your business needs custom pricing.

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DialPad

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What is it?

DialPad is a business communication platform that is affordable and offers optimal customer support for users. With 100% uptime, DialPad includes features such as conversation insights, group messaging, voice recognition, and more.

DialPad is great for businesses small and large who need a communication platform to support their growing business.

Included features:

VoIP calling
Call routing
Omnichannel support
Inbound/outbound calling

Best for

Small, mid-sized, and larger businesses all benefit from DialPad. Larger companies should call DialPad for a custom quote.

Pros

Visual voicemail
Three-way calling
HD video

Cons

Challenging accessibility
Difficult user interface

Pricing

DialPad is affordable, and their pricing packages include the standard $15/user/mo and the pro package $25/user/mo. For the enterprise package, individuals are encouraged to call.

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Ooma

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What is it?

Ooma is a business communication software that offers crystal-clear call quality with features including call tracking, call history, virtual receptionist, and more.

Teams appreciate the ease of Ooma’s user platform and seamless integration possibilities. For a complete list of features, visit their website.

Included features:

Voicemail transcription
Call recording
Mobile and desktop app
Virtual receptionist

Best for

Ooma is ideal for smaller and mid-sized businesses seeking a reliable business communication platform.

Pros

Free number transfer
Low international rates
High number of features

Cons

Extra costs
Video conferencing costs more

Pricing

Ooma offers two business phone plans; Ooma office at $19.95/mo/user and Ooma office pro at $24.95/mo/user. We recommend checking out their website for a complete list of features included in both packages.

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Conclusion

When picking a business communication software, it is best to consider all possibilities available, which ultimately can take a long time.

If you are a business that already uses Salesrorce as your CRM software, do not hesitate to commit to Fastcall for business communication software.

Fastcall is made especially for Salesforce users and includes a vast array of features that helps businesses streamline communications and optimize growth.

Ready to start saving? Check out Fastcall today.