Fastcall recently passed our 5-year anniversary in the AppExchange and as we move into year 6 we are super excited to announce Version 6.0. Plus many more goodies for 2019.
In Versions 6.0 you will find OmniChannel support (beta), improved ACD Routing, the ability to stop call recording, “Do Not Call support,” we improved SMS and added a new setting for managed objects (helps inbound call lookup).
CallMe – automate calls from your web-to-lead form (this is a new app in security review w Salesforce)
Fastcall for Android (will be installed from the Play store)
Email us if interested.
Note: Requires Lighting Console – which is awesome – but you will need to use it.
Highlights for Version 6.0
- Improved ACD Routing – now supporting simulring for user routes.
- Ability to stop call recording
- Calls can be blocked with Do Not Call
- Improvements to SMS
- Call results settings
Added queue option to inbound ACD calls
Today, inbound calls with the auto call distribution (ACD) option ring each user in the designated group in a circle (round robin) or all at once (simulring). We have added a new option to place calls on hold until an agent becomes available. The hold option plays music and we read the position in the queue.
Added media to SMS Fastcall
SMS now accepts media (MMS); we can receive pictures, documents etc. Unified widget and dashboard UI With this update, you will find the UI of the widget more closely
Reduced backend processing time
While reducing processing time is always a goal and an area we continuously improve, we released more significant improvements.
Voicemail can be optionally transcribed. The transcription can be added to the Salesforce Task and the Fastcall missed call email.