In the new Fastcall Dashboard managers and end-users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace to manage missed calls. Managers will monitor goals for users and groups, like calls per day or week, calls made to a single lead/contact. Total call time, first and the last call made, average talk time and more will be available.
You will see Dashboard when you install or update the package. This capability should be active, if you don’t see it, contact us for support.
Filtering your search with “Assigned to” will show calls to Users or Groups. “Status” filters in-progress, completed, failed or missed calls. Type of call shows Inbound and Outbound Calls. And finally, you can select a date range.
Selecting an item on the list shows the call detail in the right pane in a call navigator
In the call goals tab, we show a list of call goals, with each an objective.
TO LEARN MORE GO TO:
SMS BY LIST WILL SEND ONE MESSAGE TO A LIST
IMPROVEMENTS TO VOICEMAIL DROP
DIAL BY LIST WILL CREATE THE LIST IN A COMPONENT AND NOT IN SMALL WIDGET WINDOW
SETTINGS FOR CALL RESULTS
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