Phones used for outbound dialing

  • Call Logger – logs and scores calls, but does not dial. Used for testing or when users want to log a call but dial outside FastCall.
  • Click to Call office – uses an existing office phone to dial the user on her direct dial phone number first, then dial the Salesforce record.
  • Click to Call mobile – dials a user’s mobile phone then the Salesforce record. Note: FastCall does not recommend a mobile phone as the sole calling device.
  • Click to Call SIP – an upgrade in the Sales+ Edition that dials the user directly on a SIP address.
  • Softphone – uses a high quality headset and wired internet to complete calls in your browser. Check here for important tips on the FastCall softphone.
  • The Dial Pad tab reveals a keypad to FastCall to dial phone not on a Salesforce record. These calls will create Salesforce tasks, but the task is not attached to a record.
  • Phones are also used to receive inbound calls; we named these “call receivers and cover this in the inbound section.

Phones and Caller IDs are selected in the FastCall widget.

Phones and Caller IDs are selected in the FastCall widget.


 

FastCall has an option that is a call logger; this does not dial, just logs and scores the call.

FastCall Call Logger

Users select the desired phone in the FastCall widget. Phones (and caller ID selections) are in drop down menus. For example, these can be multiple phones in different conference rooms.

SETUP TIP: FastCall admins will choose which phones will be available to the end user. Once set by the admin, user Phones may be added by users under the FastCall User Settings, or the admin can add phones for her users.

 
NOTE: SIP phone is a great option but must be set up by your internal IT team. This is one FastCall feature that is not simple to setup. The softphone and SIP phone are $.01 per minute less with Twilio and tend to be faster than click-to-call. With the softphone and SIP phones, FastCall dials the user directly. A SIP phone can be added as a user phone but only used for outbound dialing. FastCall does not support SIP phones for inbound call routing.
 
FastCall Calling Devices

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