FastCall gives several options for call termination with and without call result.
The first call termination option is “Require Call Result to Close Task Record” and is on by default. If off, the task can be closed without a call result
Next, we give an option to “Show Separate Call Result Field.” This setting is also on by default; and when off, call result is nested under the end call option”
So by default, we give a menu bar for call result, and call result is required to end the call.
Removing these options can eliminate a step in logging the call. For example, you can now use only call duration to set call result (a new option given with call results,) users can end the call with one click. Nice..
The setting for “Show Task Closing Options,” adds a submenu after ending call with additional task options. These suboptions include ending a call in task edit mode (used for adding more notes;) ending a call and keeping the Salesforce task open; or ending a call and not creating a task. The function is not new, but the setting is. Mostly you can remove the suboptions if you do not want your users to see them.
Our goal with these settings it to streamline the experience with fewer clicks for those orgs that want a minimal experience; and to give more to teams that need a fuller set of options.