Call Logging

As a Salesforce-native application, FastCall creates a Salesforce task for each call without using the Salesforce API. Only a native app can create a Task in real-time without using the API.

Saving your users hours each month, FastCall optimizes your workflow by creating a Task with fewer clicks and – most importantly – 100% consistency. Users will not be bogged down with data entry that inevitably leads to poor data quality.

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Sales Edition

In the FastCall Sales Edition, your users will easily capture these fields on the Salesforce Task:

FastCall Creates Salesforce Task

Then, FastCall sets custom fields for

  • Call duration in minutes
  • Call from (phone number)
  • Call notes
  • Call number
  • Call recording
  • Call time
  • Call score

FastCall will optionally add any picklist fields to our widget, these are fields that exist in you org or are added by you. We give two as examples:

  • Call Focus
  • Spoke to

For inbound calls we give:

  • Voicemail (checkbox)
  • From city
  • From state
  • From zip
  • From country

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Sales+ Edition Upgrades

These are Sales+ Upgrades to FastCall Call Logging

  • Relate task to multiple contacts
  • Relate opportunities to task
  • Add Case lookup to task

For ACD calls we add:

ACD call, ACD Position

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