Connecting FastCall to Twilio
FastCall is a fantastic add-on to Salesforce in an area where many users find Salesforce weak – many clicks needed for call logging. FastCall is awesome at logging / scoring / managing your calls.
At the core of FastCall is a call logger. Easy to setup. A great place to start with our app. This “No Dial” mode will log and score your calls, but not dial. FastCall easily creates Tasks with call duration, call result, notes, call type and more. Our Call Score captures call counts, total and average call duration; days since first and last call and more. Great phone sales reporting data working along with your existing phone as an add-on to log and score calls.
The call logger is $100 / user billed annually (used without Twilio.) The call logger is a great place to start with FastCall. If you do not love how we log calls, you will not want to add Twilio.
We know you will love how we log calls! So we give the option to connect Twilio to FastCall to dial your outbound calls and/or route your inbound calls.
After connecting Twilio to FastCall, you can records calls, control caller ID, drop voice mails, etc. Example: make calls using your office phone and show your mobile number as caller ID. Or vice versa. We also use Twilio for inbound call routing. Once you connected Twilio, you can chose phones in FastCall (softphone, or click-to-call.) You can also record calls or set your caller ID.
- With Click-to-call FastCall dials the user first on your existing phone, then the SFDC record. The FastCall dialer is $240 / user; the per minute rate is $.03 billed directly by Twilio.
- With our softphone / SIP option your users are on a headset and their computers to make calls. This option typically replaces your phone hardware. Our softphone is a great alternative to using a mobile phone for sales calls; and is great for new offices, overseas offices or remote users. The per minute rate is lower using the softphone ($.0175), the FastCall dialer is $240 / user billed annually.
Twilio provides telephone service in many markets around the world and is very competitive. A complete list of countries served, along with pricing can be found here.
Salesforce also has CTI integrations. CTI works with on-premise phone systems (Cisco, Avaya, etc) FastCall can be used along with these phone systems to log and score calls. CTI integration tends to be expensive and difficult to set-up. FastCall is very simple to set-up with no capital expense.
You may ask if FastCall can dial a call w/o Twilio. The answer is no. Twilio does have an option to route calls to your SIP phones, but Twilio is still required in the FastCall application.
Last, clients use FastCall for sales productivity. The cost of FastCall + Twilio may be $40-$80 / month. For that, we expect you to generate addtl $x00s in revenue. We may or may not lower your phone bill, but we WILL make your team more productive by saving hours each month wasted logging calls.