1. Our user guide is here.
  2. Options for call result, call subject and task picklist.
  3. Here are some tips for using the FastCall softphone.
  4. If you are using FastCall outside the US or Canada, check some additional steps here.
  5. Tips on call recording in FastCall.
  6. Steps for adding FastCall in Sales Console are here.
  7. BeLocal: (Available in the Sales+ Edition) Assigns a caller ID based on the area code of the number dialed. Typically used when calling SMBs or consumers, BeLocal can be a valuable addition to your phone sales tool box. Please contact us for details on setting up BeLocal.
  8. How to grant access to your Salesforce org.
  9. Set-up Checklist: We have a checklist outlining common issues.