We are working on a conference call option that can be used to add a user to a call or transfer a call.

blog images

The same capability will allow us to add “listen in” for real time training.

listen_in

After the V 2.30 update, we have a long idea list:

  1. Improve widget for inbound
  2. Improve lookup between task and lead for inbound
  3. Other improvements around call results
  4. Option to end call and keep task open
  5. Option to end call before logging
  6. Option to create opportunity from widget
  7. Improve inbound caller ID
  8. More call results (inbound, groups, etc)
  9. More improvements to the admin / phone tab
  10. Call recording indicator in widget
  11. Improve twilio error notification
  12. Improve BeLocal area code management