We are working on a conference call option that can be used to add a user to a call or transfer a call.
The same capability will allow us to add “listen in” for real time training.
After the V 2.30 update, we have a long idea list:
- Improve widget for inbound
- Improve lookup between task and lead for inbound
- Other improvements around call results
- Option to end call and keep task open
- Option to end call before logging
- Option to create opportunity from widget
- Improve inbound caller ID
- More call results (inbound, groups, etc)
- More improvements to the admin / phone tab
- Call recording indicator in widget
- Improve twilio error notification
- Improve BeLocal area code management